Manager, Revenue Operations - CRM System

Remote; Berlin; Remote; USD 51.000 - 117.000; Vollzeit

Zusammenfassung

Join a leading company as the Manager of CRM, Systems and Tools within the Revenue Operations team. You will be pivotal in optimizing the Salesforce CRM system and leading a team of specialists to drive sales initiatives. This fully remote position offers a dynamic environment where you can implement process improvements and work collaboratively with various departments, ensuring alignment with business goals. Comprehensive benefits and a fair compensation package are part of the offering.

Leistungen

Work from anywhere

Unlimited personal time off (minimum 4 weeks)

Quarterly company-wide day off for self-care

Flexible working hours

16 weeks paid parental leave

Mental health support services

Stock options

Home office budget & IT equipment

Budget for local social events or co-working spaces

Qualifikationen

• Strong knowledge of Salesforce CRM and components.
• Excellent project management skills with multi-project handling.
• Proven leadership experience managing CRM teams.

Aufgaben

• Oversee Salesforce administration, configuration, and optimization.
• Develop and implement CRM policies supporting GTM goals.
• Lead and develop a team of CRM administrators and developers.

Kenntnisse

Salesforce CRM

Project Management

Leadership

Business Understanding

Decision-Making

Ausbildung

Salesforce Administrator Certification

Sales Cloud Consultant Certification

Platform App Builder Certification

Jobbeschreibung

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as Manager of CRM, Systems and Tools within our Revenue Operations team. The successful candidate will be responsible for overseeing our Salesforce CRM system, ensuring its optimal use to drive sales initiatives. This role involves managing a team of CRM specialists and collaborating with various departments to align our CRM strategy with business goals in a fast-paced environment.

What you bring

• Strong knowledge of Salesforce CRM and its components (Sales Cloud, CPQ, Service Cloud, Marketing Cloud, etc.)
• Salesforce Administrator, Sales Cloud Consultant, and Platform App Builder Certification required; Business Analyst, Platform Developer I Certification is a plus.
• Excellent project management skills with the ability to handle multiple projects simultaneously.
• Proven leadership experience managing CRM teams.
• Solid business understanding with the ability to translate needs into specific requirements.
• Ability to work in a fast-paced, global environment with strong decision-making skills. Hands-on approach required.
• Strong personal accountability and alignment with Remote's values.

Key Responsibilities CRM Management

• Oversee administration, configuration, and optimization of Salesforce.
• Develop and implement CRM policies, procedures, and best practices supporting GTM goals.
• Establish and enforce Salesforce governance policies for scalable solutions.
• Ensure adherence to development best practices, including code reviews and version control.
• Maintain documentation related to Salesforce configurations and processes.
• Lead and develop a team of CRM administrators and developers, fostering collaboration and high performance.
• Promote an agile, innovative working environment.
• Assess team capacity and allocate resources effectively.
• Prioritize and assign projects based on business needs and team strengths.
• Monitor progress and adjust as needed to meet deadlines.

Integration and Process Improvement

• Translate business requirements into technical solutions.
• Implement process improvements to enhance CRM functionality and user experience.
• Lead projects to integrate Salesforce with other systems.
• Collaborate with IT and other departments for seamless integration and data flow.

Practicals

• Report to: Director, Revenue Operations Processes & Systems
• Team: Revenue Operations
• Location: EMEA, Central America
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's approach is to ensure fair, unbiased compensation and equitable pay along with competitive benefits globally. We pay above local rates to support global talent hiring and local wealth creation. Our salary bands are wide, reflecting geographic pay differentials within our international operations. The salary range for this position is $51,700 to $116,350 USD, dependent on factors like location, skills, experience, and market demands. Compensation for internal moves is reviewed case-by-case.

Application process

• Interview with recruiter
• Interview with future manager
• Interview with Salesforce team and discussion of Salesforce exercise
• Interview with VP of Revenue Operations

LI-DNP

Benefits & Perks

• Work from anywhere
• Unlimited personal time off (minimum 4 weeks)
• Quarterly company-wide day off for self-care
• Flexible working hours
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Home office budget & IT equipment
• Budget for local social events or co-working spaces

Work-life balance

We work asynchronously, allowing you to plan your schedule around your life. You are encouraged to take ownership, be proactive, and prioritize your well-being, fitting work around your personal needs.