Manager, optics application engineering & support emea (f/m/d)

ZipRecruiter; Mainz; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading optics manufacturer is seeking a Product Support Manager EMEA to manage the Product Support Team. Responsibilities include maximizing service quality and customer satisfaction, scheduling team coverage, and handling technical inquiries. The ideal candidate must have a degree in a hard science and at least three years of experience in technical sales or product support. This is an office-based position in Mainz, Germany, offering a competitive package and various benefits.

Leistungen

Company pension scheme

Group accident insurance

Mobile working opportunities

Extensive training and development

Subsidized gym membership

Jobbike and company events

Qualifikationen

• Minimum of three years' experience in technical sales and/or product support.
• Knowledge of optical engineering and physics concepts preferred.
• Strong communication and presentation skills.

Aufgaben

• Manage and develop the Product Support Team to ensure customer satisfaction.
• Schedule Sales & Applications Engineers for coverage.
• Assist with complex technical inquiries.

Kenntnisse

Technical sales experience

Fluent in English

Leadership skills

Organizational skills

Technical inquiry handling

Ausbildung

Degree in engineering, physics, mathematics, or hard sciences

Jobbeschreibung

Job Description

Product Support Manager EMEA (f/m/d) Mainz, Germany

Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Its state-of-the-art manufacturing capabilities and global distribution network make it one of the largest suppliers of off-the-shelf optical components and a trusted partner for customized solutions. Supporting markets such as diagnostics, semiconductor & electronics, machine vision, automation, and R&D, our products are used in applications from DNA sequencing to retinal eye scanning and high-speed factory automation.

Edmund Optics Europe, a US-owned group with subsidiaries in Germany, UK, Netherlands, and France, manages sales, marketing, distribution, engineering, and application support across Europe, the Middle East, and Africa.

Europe is a key growth market for us, leading to a rapidly expanding local team. To support this growth, Edmund Optics GmbH is seeking a Product Support Manager EMEA (f/m/d).

The Product Support Manager EMEA is responsible for managing the Product Support Team (Sales & Applications Engineers), aiming to maximize service quality for customers regarding products and applications. Responsibilities include team structuring, daily management, and increasing regional customer satisfaction for technical and applications support activities.

Essential Functions:

1. Manage and develop the Product Support Team to ensure customer satisfaction, revenue growth, high productivity, and accountability.
2. Efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
3. Assist the team with complex technical inquiries, involving Solutions Engineers or Regional Sales Managers for significant opportunities.
4. Work on continuous improvement of sales processes and customer experience, developing and executing long-term strategies.
5. Define, track, and report key performance indicators (KPIs) to stakeholders.
6. Participate in tradeshows and conferences.
7. Interface with marketing to gather customer feedback and identify support needs to enhance service leadership.

Qualifications:

• Degree in engineering, physics, mathematics, or hard sciences.
• Minimum of three years' experience in technical sales and/or product support.
• Knowledge of optical engineering and physics concepts; industry experience preferred.
• Understanding of company products, applications, and sourcing options.
• Knowledge of sales and support processes.
• Proven leadership skills to manage and build effective, diverse teams.
• Fluent in English; additional languages are a plus.
• Strong organizational skills with the ability to set goals and execute plans.
• Excellent communication and presentation skills, both written and verbal.
• Willingness to travel occasionally for tradeshows and site visits.

What We Offer:

A versatile and challenging role with a competitive package within a dynamic, growing industry. You will work with motivated, self-driven colleagues in a team-oriented environment.

Benefits include:

• Company pension scheme
• Group accident insurance
• Mobile working opportunities
• Extensive training and development
• Subsidized gym membership
• Jobbike and company events

This office-based position can be located in Mainz (Germany), York (UK), or Lyon (France), based on the candidate's preference.