Manager Operations - CRM / Predictive Maintenance Tool (f/m/d)

ZipRecruiter; Essen; Hybrid; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen Operations Manager NOC, um die Stabilität des Hochleistungs-Ladenetzes für einen großen OEM-Kunden zu gewährleisten. In dieser spannenden Rolle sind Sie für die Überwachung und den Betrieb der DC-Ladegeräte verantwortlich, um ein reibungsloses Kundenerlebnis zu gewährleisten. Sie arbeiten eng mit einem interdisziplinären Team zusammen und tragen zur kontinuierlichen Verbesserung der Servicequalität bei. Mit einem flexiblen hybriden Arbeitsmodell und zahlreichen Vorteilen bietet diese Position die Möglichkeit, in einem dynamischen und wachsenden Bereich der Elektromobilität zu arbeiten. Wenn Sie eine Leidenschaft für Technologie und Kundenservice haben, freuen wir uns auf Ihre Bewerbung!

Leistungen

Flexibles Arbeitsmodell

Sabbatical oder zusätzliche Urlaubsmöglichkeiten

Moderne Arbeitsumgebung

Lebenslanges Lernen

Familienservice Unterstützung

Gesunde Ernährung & Gesundheit

Mitarbeiteraktienprogramm

Zentrale Lage mit guter Anbindung

Individuelle Mobilität

Qualifikationen

• Erfahrung in der eMobility-Branche oder im Kundenservice.
• Erste Erfahrungen im Bereich DC-Infrastruktur-Betrieb.

Aufgaben

• Verantwortung für die Stabilität des Hochleistungs-Ladenetzes.
• Dokumentation und Analyse von Kundenanfragen im CRM-Tool.

Kenntnisse

Problem-solving

Communication skills

Negotiation skills

Team collaboration

Ausbildung

University degree in electrical engineering

Comparable professional training

Tools

CRM/Predictive Maintenance Tool

Jobbeschreibung

Job Description

E.ON Drive GmbH is the backbone of the German e-mobility business and represents the brand E.ON Drive. We bring renewable energy to the road and support individuals and companies throughout Germany to travel in a clean, quiet, and affordable way by using electromobility. Our product portfolio includes smart solutions for charging on the road, at work, and at home.

We help our customers in every step they take, from personal advice and the installation of charging stations to modern billing systems and the supply of green electricity. At E.ON, we welcome all people and are convinced that diversity makes us stronger. Become part of our inclusive and diverse company culture!

To create equal opportunities for everyone, we offer our positions in full or part-time. Seize the chance to become part of our E.ON Drive GmbH team in Essen, München as soon as possible and apply online now as Operations Manager NOC - France (f/m/d). Create perspectives not only for the future of E.ON but also for your own. We can't wait to meet you, because none of us is as strong as all of us.

Your Responsibilities

1. You are responsible for the stability of our high-power charging network for a large OEM customer with a focus on our French market.
2. You operate our DC chargers and ensure a smooth customer experience including:
1. Documentation, analysis, and management of customer requests within our CRM/Predictive Maintenance Tool.
2. Taking relevant suppression measurements and steering our field service partners.
3. Proactive and transparent communication to our customers.
3. You ensure that the charger infrastructure is maintained and inspected within the industry legislation and regulatory framework.
4. You help us to further improve our service quality and our operational excellence.
5. Contribute to the continuous growth of our eMobility business.

Your Profile

1. University degree with a focus on electrical engineering or a comparable professional training.
2. Work experience within the eMobility industry or customer services industry.
3. Initial experience in the area of DC infrastructure operations.
4. Ability to problem solve at ease and prioritize workload collaboratively within the team.
5. Excellent communication and negotiation skills in English and French - additional languages are a plus.
6. Can-do attitude with the willingness to contribute to a new business area.

Benefits

To keep you motivated and healthy, we are offering you the following benefits:

1. Flexibility: hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing great work-life balance.
2. Working from abroad: up to 20 days in the European Economic Area.
3. Flat hierarchies: interdisciplinary and very cooperative working style providing room for own ideas.
4. Modern work environment: workplace according to digital and ergonomic standards.
5. Personal growth: life-long independent learning making use of a broad range of opportunities working with the newest technology and state-of-the-art training.
6. Family Service Support: services in the areas of childcare, holiday care, nursing support, or everyday assistance.
7. Nutrition & Health: wide selection of fresh meals and drinks in our subsidized bistro and canteen as well as various health offers (e.g., physiotherapy, flu vaccinations, mental health).
8. Corporate Benefits: Employee Share Program, E.ON pension scheme, employee discounts, special insurances (and much more).
9. A central location: very good public transport connection, free parking, and charging points for e-vehicles.
10. Individual Mobility: from private car to bicycle leasing.

Inklusion: Uns ist wichtig, Menschen mit ein faires Bewerbungsverfahren zu ermöglichen, in dem sie ihr Bestes zeigen können. Daher wird unsere Schwerbehindertenvertretung frühzeitig in das Verfahren einbezogen. Bitte teile uns über das Bewerbungsformular mit, ob du technische oder organisatorische Anpassungen für das Bewerbungsverfahren benötigst. Wir stellen diese gern zur Verfügung.