Manager of Customer Success Management (x|f|m) - On-site

Sartorius; Göttingen; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global life science company is seeking a motivated Manager of Customer Success Management based in Göttingen, Germany. You will be responsible for defining customer success strategies, leading a team, and maximizing customer satisfaction. The ideal candidate will hold a relevant university degree and have proven experience in customer management and team leadership.

Leistungen

Personal and professional development programs

Work-life balance options

Modern campus with open offices

Comprehensive onboarding

Qualifikationen

• Experience in leading and developing teams.
• Proven experience in customer experience or account management roles.
• Fluent in English, both written and spoken.

Aufgaben

• Define and implement the customer success strategy.
• Lead and develop a team of customer success professionals.
• Build and maintain long-term relationships with key accounts.

Kenntnisse

Customer experience management

Team leadership

Excellent communication skills

Analytical skills

Problem-solving skills

Ausbildung

University degree in business or equivalent

Jobbeschreibung

We are looking for a motivated, customer-centric, high-ownership, and commercially aware Manager of Customer Success Management (x|f|m) based in Göttingen, Germany (Sartorius Stedim Biotech GmbH) or in Aubagne, France. We consider all European locations.

In this role, you will be responsible for defining and implementing the customer success strategy to meet customer needs and business goals. Your main task is to lead and develop a team of professionals, working closely with cross-functional teams to maximize customer satisfaction.

Grow with us – Your Responsibilities

• Build and maintain long-term relationships with strategic and global key accounts.
• Lead and develop a team of customer success professionals.
• Deputise for the Manager of Customer Support, Strategic & Global Accounts.
• Act as the point of escalation for the sales teams regarding key and strategic accounts.
• Lead customer-related initiatives for the supply of single-use products, collaborating with stakeholders to mitigate risks and resolve issues.
• Monitor and deliver global and customer KPIs such as OTIF, journey mapping, CX, and scorecards.
• Participate in supply or business review meetings with stakeholders to present CSM activities.
• Design and lead customer-oriented project management activities.
• Collaborate with Sales, Product Marketing, and Supply Chain teams to improve customer experience.
• Coordinate between regional Customer Support and global accounts.
• Work with customers to manage lead time changes and understand trends, collaborating with supply chain solutions.
• Drive transformation within the Customer Success team and the wider business to maximize team performance and meet revenue targets and SLAs.
• Review and improve business processes, systems, and team skills with relevant stakeholders.
• Lead core projects such as customer forecasting, VMI, EDI, and supply chain integration.

What will convince us

• University degree in business or equivalent, preferably with knowledge of Supply Chain.
• Experience in leading and developing teams.
• Proven experience in customer experience or account management roles.
• Excellent communication, negotiation, and influencing skills.
• Ability to manage multiple projects efficiently.
• Strong problem-solving and analytical skills.
• Proven ability to improve operational efficiency.
• Risk management and contingency planning skills.
• Continuous improvement mindset with familiarity with tools and techniques.
• Fluent in English, both written and spoken.

What we offer

As a growing global life science company listed on DAX and TecDAX, Sartorius provides a wide range of benefits:

• Personal and professional development programs, including mentoring, leadership training, Talent Talks, seminars, and coaching.
• Work-life balance options such as remote work, flextime, flexible schedules, and sabbaticals.
• A large, modern campus with open offices, terraces, a company restaurant with vegetarian and vegan options, an Italian bistro with ice cream, a fitness studio, and a daycare.
• Comprehensive onboarding, including virtual platforms before joining, welcome workshops, and a buddy system.

We support diversity and inclusion and welcome applications from all backgrounds.

About Sartorius

Sartorius contributes to fighting diseases like cancer and dementia by translating scientific discoveries into medicines faster, helping new therapeutics reach patients worldwide. We seek ambitious, creative team players eager to contribute and grow in a dynamic global environment. Join us and be part of the solution. We look forward to your application.

www.sartorius.com/careers