Manager - Learning Program Administration (GP Strategies) Germany, Munich

Learning Technologies Group plc; München; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An established industry player is seeking an experienced Training Manager to lead their Learning Administration Team in Munich. This pivotal role involves managing a team that provides administrative support for learning initiatives while ensuring exceptional service delivery to clients. You will oversee quality assurance, maintain open communication with stakeholders, and drive continuous improvement in operational workflows. Your expertise in networking, negotiation, and organizational skills will be crucial in enhancing client satisfaction and achieving project goals. Join this forward-thinking organization and make a significant impact in the realm of talent transformation.

Qualifikationen

• Experience leading teams in Human Resources or Learning environments.
• Proven experience in roles like Senior Learning Administrator or Programme Manager.

Aufgaben

• Lead a team providing operational support for Learning interventions.
• Manage client relationships to ensure satisfaction and service delivery.

Kenntnisse

Bilingual (German and English)

Networking skills

Negotiation skills

Organizational skills

Planning and controlling skills

Commercial awareness

Continuous Improvement mindset

Ability to work under pressure

Ausbildung

Professional qualification/Degree in a related subject

Tools

Learning Management Systems

Oracle

QuickBase

Microsoft Dynamics CRM

Jobbeschreibung

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

We’re looking for an experienced Training Manager to join us and lead our Learning Administration Team on an exciting new venture.

You’ll lead a team of Learning Administrators and Senior Learning Administrators that provide administrative and operational support for Learning interventions and will be the main point of contact with our client, ensuring that all services are delivered meeting or exceeding the agreed service levels.

Based at a new training facility in Munich, you’ll play a key role in ensuring the success of this new service provision.

Job Summary

• Line Management responsibility of the nominated resources ensuring quality services are delivered to the client as per local needs / regulatory requirements including leading the Quality Assurance activities.
• Attend and run weekly / monthly meetings with Country, Regional and Global teams as needed to ensure open and clear communication levels are maintained.
• Manage relationships with each Client / Stakeholder to ensure customer satisfaction is met or exceeded based on the specific contractual / expected needs.
• Lead and manage project teams as designated to ensure that assigned projects are delivered effectively, within budget, to contract and on schedule.
• Evaluate, pilot and deploy solutions to the Stakeholders satisfaction.
• Define, develop, adhere to and continually review and improve policies and procedures as defined by GP Strategies or the client.
• Continually review all operational workflow to improve the Speed of processing, the Quality of the work and the Learner experience.
• Support the preparation of monthly budgetary reporting in coordination with the Account / Country Managers and the Finance department.
• Lead and produce all appropriate Management Intelligence associated with the services being delivered as well as managing all Governance related activities around the Processes and Tools being used.

Qualifications

You’ll be an accomplished, bi-lingual (German and English are essential) Team Leader / Manager with experience of leading a team in a Human Resources or Learning environment.

• Proven experience of working within a Senior Learning Administrator, Programme Manager or Deployment Manager type role in a Service Provider industry.
• Excellent Networking / Negotiation skills and the ability to communicate effectively with Senior Leaders / Management and work collaboratively with Business Unit Directors from other workstreams.
• Ability to demonstrate commercial awareness as well as delivering client needs.
• Ability to demonstrate a ‘Continuous Improvement’ mindset and approach to working.
• Experience of using Learning Management Systems from an administrative perspective.
• Excellent organizational, planning and controlling skills.
• Proven ability to work well under pressure and within demanding timescales.
• Advanced general administration and IT skills.

Ideally, you’ll also have

• A Professional qualification/Degree in a related subject.
• Experience in Managing Remote Teams.
• Advanced Software skills including the use of Oracle, QuickBase or a MicroSoft Dynamics CRM platform.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.