Manager, Global Accounts Management

TVS Supply Chain Solutions Limited; Frankfurt; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

TVS Supply Chain Solutions Limited在法兰克福市提供一份全球客户账户经理的全职混合工作机会，负责管理并发展关键全球客户账户，确保高水准的客户满意度与长期关系。

主要职责包括监督账户表现、分析客户需求与供应链数据、编制报告并与内部团队协作提供定制化解决方案，同时推动业务回顾、合同谈判与定价讨论。候选人需具备商业/供应链/物流领域的本科学位，硕士学位优先，具备英语能力，熟悉跨国协作者优先。

Qualifications

• Strong Business Relationship Management and Account Management skills to develop, maintain, and grow strategic global accounts.
• Excellent Analytical Skills to interpret data, assess account performance, and identify opportunities for improvement.
• Focus on Customer Satisfaction, with the ability to understand client needs and translate them into actionable solutions.
• Clear and effective Communication skills, including the ability to present complex information to diverse stakeholders.

Responsibilities

• Oversee and grow strategic global customer accounts and ensure high levels of satisfaction.
• Analyze customer needs and supply chain data; prepare reports and presentations.
• Coordinate with internal teams to deliver customized solutions and services.
• Lead regular business reviews with stakeholders and support contract negotiations and pricing discussions.

Skills

Relationship management

Account management

Analytical skills

Customer satisfaction focus

Clear communication

Cross-functional collaboration

English proficiency (German a plus)

Education

Bachelor’s degree in Business / Supply Chain / Logistics

Master’s degree (beneficial)

Job description

Company Description

TVS Supply Chain Solutions (TVS SCS), part of TVS Mobility Group, is one of India’s largest and fastest growing integrated supply chain organizations, with operations across India and select global markets. The company combines a strong brand heritage with deep expertise in multi-sector dynamics, local markets, and complex logistics operations. Over the last two decades, TVS SCS has pioneered outsourced logistics in India, delivering customized, tech-enabled solutions for large and complex supply chains. With a team of approximately 17,000 people, TVS SCS supports international organizations, government departments, and businesses of all sizes. The company’s culture is guided by the core values of trust, value, and service, emphasizing operational excellence and long-term partnerships.

Role Description

The Manager, Global Accounts Management is a full-time, hybrid role based in Frankfurt am Main, with flexibility for partial work from home. This role is responsible for managing and growing strategic global customer accounts, ensuring high levels of customer satisfaction and long-term business relationships. Day-to-day activities include overseeing account performance, analyzing customer needs and supply chain data, preparing reports and presentations, and coordinating with internal teams to deliver customized solutions. The manager will lead regular business reviews with key stakeholders, identify opportunities for additional services, and support contract negotiations and pricing discussions. Collaboration with global operations, finance, and commercial teams is essential to ensure consistent service quality and alignment with customer expectations.

Qualifications

• Strong Business Relationship Management and Account Management skills to develop, maintain, and grow strategic global accounts.


• Excellent Analytical Skills to interpret data, assess account performance, and identify opportunities for improvement.


• Focus on Customer Satisfaction, with the ability to understand client needs and translate them into actionable solutions.


• Clear and effective Communication skills, including the ability to present complex information to diverse stakeholders.


• Experience in supply chain, logistics, or related fields, preferably in a multinational or complex operational environment.


• Proficiency in English; German language skills are an advantage.


• Ability to work in a hybrid environment, manage priorities, and collaborate across global and cross-functional teams.


• Bachelor’s degree in Business, Supply Chain Management, Logistics, or a related discipline; a master’s degree is beneficial.