Manager - Customer Requirements and Information Management, EMEA

Olympus Corporation; Hamburg; Hybrid; EUR 75,000 - 110,000; Full time

Benefits offered by this job

Flexible working hours

Remote work up to 40%

30 days holidays per year

Modern office environment

Employee restaurant with healthy food

Public transport subsidy or parking

Company pension scheme

Medical officer and vaccination offers

Childcare support

Job summary

Olympus Corporation in Hamburg is seeking a senior regional lead to own the EMEA execution strategy, connect Sales, Tender Operations, Procurement, and Regulatory teams, and drive data-driven decisions. You will train stakeholders, refine processes, and ensure compliant responses aligned with global standards.

The role offers remote work up to 40%, with a comprehensive benefits package and a 12-month fixed-term maternity cover. Fluency in English is required; German is a plus.

Qualifications

• Minimum 6 years in complex organizations or cross-functional roles.
• Proven governance, process design and regional impact.
• Experience partnering with Sales/Commercial orgs across levels.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management.
• Hands-on with multiple workstreams and deadlines.
• Strong organizational skills and attention to detail.
• Strategic and commercial mindset with business impact.
• Cultural awareness and cross-functional collaboration.
• Fluent English; German is a plus.
• MBA or related certifications are advantageous.
• Degree in Business Administration or related field.

Responsibilities

• Own regional execution strategy and maturity for EMEA.
• Act as senior regional interface to Sales BCs and Commercial leadership.
• Train upstream receivers and maintain regular information exchange.
• Identify gaps and implement scalable process improvements.
• Refine IT systems and develop automated KPI reporting.
• Oversee workloads, risks, delays, and resourcing needs.
• Collect market insights and provide structured updates.
• Represent regional meetings and align global/local teams.
• Support regional sales/tender teams and stakeholders.
• Drive enablement and adoption of standards and tools.
• Ensure regulatory alignment with government requirements.

Skills

Stakeholder management

Project management

Sales partnership

Analytical thinking

Communication skills

Multi-tasking

Organization

Strategic mindset

Cross-cultural

English fluency

Education

MBA preferred

Degree in Business Administration/Management/International Business

Job description

• Own regional execution strategy and maturity for EMEA including scope, deadlines, templates, unclear requirements, and regional relevant regulations. Escalate gaps in ownership or data quality and ensure closed feedback loops.
• Act as senior regional interface to Sales Business Centres and Commercial leadership. Connect local Sales, Tender Operations, Procurement, Regulatory and Supply Chain teams, owning ticket operations and follow-up in EMEA.
• Train & guide upstream receivers on the existing process, and maintain regular information exchange to ensure aligned and compliant answers.
• Identify systemic gaps and implement scalable process and capability improvement.
• Support refinement of related IT systems and develop automated KPI reporting to enable data-driven management decisions.
• Identify operational inefficiencies and recommend enhancements to global processes, templates and governance.
• Oversee request volumes, workloads, and bottlenecks to manage risks, delays, and resourcing needs.
• Collect and consolidate market insights to anticipate future customer trends and provide structured management updates.
• Represent in relevant regional meetings and support knowledge flow between global and local teams.
• Support regional sales and tender teams in explaining processes to respective internal & external stakeholders. Build strong relationships with upstream stakeholders, Regional CommEx partners, and industry associations (e.g., MedTech Europe).
• Drive regional enablement, training, and adoption of established standards and tools
• Partner with regional teams on regulations from Government, ensuring all responses align with Olympus’s global standards and templates. Proactively identify compliance risks and use regulatory alignment as a competitive advantage.

Your Responsibilities

• Own regional execution strategy and maturity for EMEA including scope, deadlines, templates, unclear requirements, and regional relevant regulations. Escalate gaps in ownership or data quality and ensure closed feedback loops.
• Act as senior regional interface to Sales Business Centres and Commercial leadership. Connect local Sales, Tender Operations, Procurement, Regulatory and Supply Chain teams, owning ticket operations and follow-up in EMEA.
• Train & guide upstream receivers on the existing process, and maintain regular information exchange to ensure aligned and compliant answers.
• Identify systemic gaps and implement scalable process and capability improvement.
• Support refinement of related IT systems and develop automated KPI reporting to enable data-driven management decisions.
• Identify operational inefficiencies and recommend enhancements to global processes, templates and governance.
• Oversee request volumes, workloads, and bottlenecks to manage risks, delays, and resourcing needs.
• Collect and consolidate market insights to anticipate future customer trends and provide structured management updates.
• Represent in relevant regional meetings and support knowledge flow between global and local teams.
• Support regional sales and tender teams in explaining processes to respective internal & external stakeholders. Build strong relationships with upstream stakeholders, Regional CommEx partners, and industry associations (e.g., MedTech Europe).
• Drive regional enablement, training, and adoption of established standards and tools
• Partner with regional teams on regulations from Government, ensuring all responses align with Olympus’s global standards and templates. Proactively identify compliance risks and use regulatory alignment as a competitive advantage.

Your qualification

*This is a fixed term contract for 12 months maternity cover*

• Minimum 6 years’ experience in complex organizations and/or cross-functional roles with demonstrated stakeholder influence.
• Demonstrated track record in process optimization and/or project management, preferably related to relevant topics. Proven ownership of governance, process design, and regional impact.
• Experience partnering closely with Sales or Commercial organizations, and/or stakeholder collaboration across corporate, divisional, and regional levels.
• Strong analytical and problem-solving abilities, capable of interpreting complex data and translating it into actionable insights.
• Excellent communication and stakeholder management skills, able to influence and align without direct authority.
• Hands-on and proactive mindset with ability to manage multiple workstreams under tight deadlines.
• Strong organizational skills and attention to detail, ensuring quality and compliance in content and reporting.
• Strategic and commercial mindset, understanding the impact on business performance.
• Cultural awareness and collaboration skills, comfortable working in cross-regional and cross-functional settings.
• Business fluency in English (spoken and written); additional language skills (i.e. German) are an asset.
• Demonstrated resilience and adaptability to shifting priorities in a fast-paced, evolving organizational environment.
• Degree in Business Administration, Management, International Business or a related field (MBA preferred).Additional certifications in program management, operational management, or related fields (i.e. sustainability, material compliance) are an advantage.

Your competencies

The interview will be competence based and the following competencies will be assessed:

• Build for the Future
• Deliver Results
• Lead People
• Lead Self
• Model and champion Our Core Values

Your Benefits

• Flexible working hours, remote work possible (up to 40%)
• 30 days of holidays per year
• Modern office and an inspiring working environment
• Employee restaurant with live cooking and healthy food (subsidized)
• Public transport ticket (100 % subsidized) or free parking space
• Company sport groups and an inhouse company gym
• Employee Assistance Program to support your health, mental and emotional well-being
• A comprehensive company pension scheme
• Company medical officer and vaccination offers
• Childcare through our ‘Buttje&Deern’ partner
• Company car, also for private use (for field staff only)
• Bike leasing