M365 Endpoint Administrator & Support for end-users (m / f / n)

Creos; Ralingen; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen sucht einen M365 Endpoint Administrator, der in einem multikulturellen Umfeld arbeiten möchte. In dieser spannenden Rolle sind Sie für den Level 2 Support verantwortlich und unterstützen Endbenutzer bei der Nutzung von Standarddiensten und Anwendungen. Sie werden Teil eines Teams, das die Energieübertragung aktiv mitgestaltet und dabei hilft, komplexe Vorfälle zu lösen und die Effizienz der Systeme zu gewährleisten. Diese Position bietet Ihnen die Möglichkeit, Ihre Fähigkeiten in einem dynamischen Umfeld weiterzuentwickeln und an einer Vielzahl von Projekten zu arbeiten, die sowohl Ihre berufliche als auch persönliche Entwicklung fördern.

Leistungen

Zusätzliche Gesundheitsversicherung

Pensionsplan

34 Tage Urlaub

Bonus

Qualifikationen

• Mindestens 2 Jahre Erfahrung in der Unterstützung und Verwaltung von Endgeräten.
• Kenntnisse der M365 Suite und PowerShell-Scripting für administrative Aufgaben.

Aufgaben

• Level 2 Support bei komplexen Vorfällen und tägliche Unterstützung der Endbenutzer.
• Systemüberwachung zur proaktiven Identifizierung von Betriebsproblemen.

Kenntnisse

M365 Suite

PowerShell Scripting

ITIL Certification

Analytical Skills

Communication Skills

Ausbildung

Bachelor's Degree in IT

Tools

Teams

Exchange Online

SharePoint

Intune

Jobbeschreibung

M365 Endpoint Administrator & Support for end-users (m / f / n)

Department : IT | Location : Luxembourg | Contract : Permanent | Job Requisition : N°19298

Responsibilities

• You act as Level 2 support on escalation from Level 1 to solve complex incidents and provide Level 1 support in case of overflow of activities
• You provide daily reporting activities to the IT Support Coordinator
• You daily support end-users in standard services (standard requests and incidents)
• You support resolution of any kind of support request
• You perform system monitoring to proactively identify operational issues and system management activities
• You act on production Servers / Environment in an analysed, controlled and risk aware manner
• You maintain information systems components efficiency according to defined procedures and service levels
• You support other Group IT entities on daily management of systems
• You help end-users in their use of standard services and applications
• You implement solutions for our business and our IT infrastructure
• You provide high quality support for any kind of incident
• You ensure all operational procedures, monitoring and support procedures are up-to-date and executed as required
• You guarantee an efficient incident management, meaning incident resolution under the SLA
• You will participate in the on-call 24 / 7 support of our critical infrastructure

Your Profile

• You hold a bachelor’s degree or an equivalent diploma in IT
• You have a minimum of 2 years of experience with proven skills in supporting, deploying, configuring, and administering endpoints
• You have knowledge and product experience with the entire M365 suite, including Teams, Exchange Online, Entra, SharePoint, Intune, licensing, and Security
• You have knowledge of PowerShell scripting for performing various support and administrative tasks
• An ITIL certification is preferable
• You have good communication and analytical skills
• You are results oriented, resistant to stress and user oriented
• You are proactive, curious, flexible and you collaborate with others to solve incidents
• You have good oral and written skills in French and English. The knowledge of German and / or Luxembourgish is considered an asset

What We Offer

• The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
• A multicultural and international working environment that encourages diversity and inclusion
• A competitive salary with many additional benefits including a bonus, a complementary health insurance, a pension plan, 34 days off per year, etc.
• Continuous learning and development career path adapted to the needs of each employee