Luxury brands stores shopper - Mannheim

Job Description

We help premium and luxury brands transform experiences for meaningful impact, and we are seeking a passionate and dedicated individual to join our Team / Community.

In this role, you will evaluate the customer experience of popular and iconic brands across various touchpoints, helping our clients better understand the luxury-premium markets and their customers. Our clients mainly belong to the fashion, cosmetics, watch, jewelry, automotive industries. You will work with a team of experienced professionals who will provide training and support to help you excel.

This is a freelance position, offering flexibility and the opportunity to complement a full-time job. You will be paid per correctly completed mission.

Interested candidates should submit their resume, answer a few questions, and complete their profile at https://live.cxg.com/auth/index.asp#signup. This grants access to our exclusive community, training materials, and direct contact with our team, enabling us to assign suitable tasks based on your profile.

Responsibilities

• Visit assigned luxury-premium brand stores and other touchpoints (customer service, website, etc.)
• Perform missions behaving as a normal client, without revealing your role
• Follow assigned scenarios and guidelines
• Observe and report on Sales Advisors' attitude and behavior
• Complete and submit online questionnaires

Requirements

• Passion for the luxury, fashion industry, or shopping
• Good communication and interpersonal skills
• Strong critical thinking skills
• Attention to detail
• Ability to work independently and in a team

If you are passionate about luxury and fashion, have strong critical thinking skills, and are eager to learn, we encourage you to apply.

For more information, visit www.cxg.com. CXG has been a leader in store performance assessment and customer experience improvement for over a decade, working with over 200 prestigious brands worldwide.