Logistics Quality Improvement

JD.com; Duisburg; On-site; EUR 60,000 - 85,000; Full time

Job summary

JINGDONG Logistics is seeking a Logistics Quality Improvement specialist to drive continuous improvement across its global network. You will analyze operations, identify gaps, and lead cross-functional teams to implement Lean Six Sigma and Kaizen projects.

Responsibilities include monitoring KPIs, auditing processes, collaborating with operations and tech teams, and delivering training to raise quality standards throughout warehousing, transport, and last-mile activities.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or a related field.
• Master's degree preferred.
• 3+ years of experience in logistics, supply chain, or operations, with a proven track record in quality improvement or process optimization.
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI).
• Demonstrated experience with quality management methodologies (e.g., Lean Six Sigma Green Belt or Black Belt certification preferred).
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to lead projects, influence stakeholders, and drive change in a fast-paced environment.
• Familiarity with e-commerce logistics operations and challenges is a significant advantage.
• Proficiency in English; Mandarin Chinese language skills are a plus.

Responsibilities

• Identify, analyze, and prioritize areas for quality improvement within logistics operations, including warehousing, transportation, and last-mile delivery.
• Develop and implement data-driven strategies and action plans to address identified quality gaps and inefficiencies.
• Lead cross-functional teams to execute improvement projects, utilizing methodologies such as Lean Six Sigma, Kaizen, and root cause analysis.
• Monitor KPIs related to logistics quality, track progress of improvement initiatives, and report findings to stakeholders.
• Conduct regular audits and assessments of logistics processes and facilities to ensure compliance with quality standards and identify potential risks.
• Collaborate with internal departments and external partners to optimize end-to-end logistics quality.
• Develop and deliver training programs to enhance quality awareness and best practices among logistics personnel.

Skills

Lean Six Sigma

Kaizen

Root Cause Analysis

Data Analysis

Excel

SQL

Tableau

Power BI

Project Leadership

Communication

Education

Bachelor's degree in Logistics or related field

Master's degree preferred

Tools

Excel

SQL

Tableau

Power BI

Job description

Who We AreAt JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.Our Global ReachJINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.Learn more about who we are and what we do: https://www.jingdonglogistics.com/What We OfferJoining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.About The TeamYou’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.Job Summary**We are seeking a highly motivated and analytical Logistics Quality Improvement specialist to drive continuous improvement initiatives across JD.com's extensive logistics network, ensuring operational excellence and enhanced customer satisfaction.Job Responsibilities*** Identify, analyze, and prioritize areas for quality improvement within logistics operations, including warehousing, transportation, and last-mile delivery.* Develop and implement data-driven strategies and action plans to address identified quality gaps and inefficiencies.* Lead cross-functional teams to execute improvement projects, utilizing methodologies such as Lean Six Sigma, Kaizen, and root cause analysis.* Monitor key performance indicators (KPIs) related to logistics quality, track progress of improvement initiatives, and report findings to stakeholders.* Conduct regular audits and assessments of logistics processes and facilities to ensure compliance with quality standards and identify potential risks.* Collaborate with internal departments (e.g., operations, technology, customer service) and external partners to optimize end-to-end logistics quality.* Develop and deliver training programs to enhance quality awareness and best practices among logistics personnel.* Stay abreast of industry best practices and emerging technologies in logistics quality management.Job Qualifications*** Bachelor's degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or a related field. Master's degree preferred.* 3+ years of experience in logistics, supply chain, or operations, with a proven track record in quality improvement or process optimization roles.* Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI).* Demonstrated experience with quality management methodologies (e.g., Lean Six Sigma Green Belt or Black Belt certification preferred).* Excellent problem-solving, communication, and interpersonal skills.* Ability to lead projects, influence stakeholders, and drive change in a fast-paced environment.* Familiarity with e-commerce logistics operations and challenges is a significant advantage.* Proficiency in English; Mandarin Chinese language skills are a plus.At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.Ready to apply?Take the next step in your career, apply now and explore the opportunities we have to offer.