Logistics Manager - Delivery Experience (All Genders)

zooplus AG; München; Vor Ort; EUR 49.000 - 57.000; Vollzeit

Zusammenfassung

zooplus AG is seeking a Logistics Manager - Delivery Experience in Munich to enhance delivery quality and customer satisfaction. The role involves managing DSP relationships, developing strategies for improvement, and ensuring high standards in delivery services. Ideal candidates will have a graduate degree, project management skills, and expertise in customer-oriented logistics. A hybrid work environment is offered, along with various employee benefits including a discount in the zooplus shop and corporate gym rates.

Leistungen

20% discount in shop

28 vacation days

Corporate gym rates

Company mobile phone

Internal and external training

Team events

Qualifikationen

• Graduated degree or equivalent with sound experience in customer-oriented logistics services.
• Demonstrated ability to manage projects and identify customer requirements.
• Knowledge of Last Mile market and logistics.

Aufgaben

• Oversee and improve the delivery service quality and customer experience.
• Manage relationships with Delivery Service Providers (DSPs).
• Develop and implement long-term country strategies.

Kenntnisse

Project Management

Analytical Competence

Problem-Solving Skills

Fluent English

IT Skills (MS Excel)

Ausbildung

Graduate degree or equivalent

Jobbeschreibung

Logistics Manager - Delivery Experience (All Genders)

• Full-time
• Compensation: up to EUR 49000 -

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

We're on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business.

As the Delivery Experience Manager, you will:

• Oversee and improve the delivery service quality and customer experience, acting as an advocate for our customers.
• Manage relationships with Delivery Service Providers (DSPs), including contract management and strategic communication.
• Develop and implement long-term country strategies and annual roadmaps to achieve best-in-class customer satisfaction.
• Monitor customer satisfaction trends and set priorities accordingly.
• Coordinate with cross-functional teams to drive continuous improvement projects in the delivery experience.
• Scout for market innovations to drive superior and cost-effective delivery solutions.
• Lead as an expert for relevant tools and processes within the Delivery Experience team.
• Align closely with the sales team to advance customer experience in local markets.
• Graduate degree or equivalent with sound experience in customer-oriented logistics services
• Demonstrated ability to manage projects and identify customer requirements
• High analytical competence and advanced IT skills, including MS Excel
• Profound knowledge of Last Mile market and logistics
• Excellent problem-solving skills with a result-oriented approach
• Fluent English communication skills; additional European language is a plus
• Willingness to travel

With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in-office, 40% remote, collaborating with colleagues across locations.

Our benefits:
20% discount in our zooplus shop
Internal and external training
Team events
#LI-Hybrid
️ 28 vacation days and days off on 24th and 31st of December
️ Corporate rates at a local gym chain (Body & Soul)
Company mobile phone for work and personal use


zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

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