Logistics Coordinator

CRYOPDP has been dedicated to finding solutions for the transport of time- and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation, express service and specialist courier. They are proud to be the preferred logistics partner of the life science industry and healthcare professionals for more than 4,000 companies worldwide.

Overall Mission

The Logistics Coordinator will manage Operations to guarantee service quality. They will handle temperature-controlled transport solutions in compliance with the commitments made and collaboration with the OPS and quality team.

Main Contribution

Managing Temperature-Controlled Shipments:

1. Preparing and verifying documents required for transporting temperature-sensitive goods (e.g., export and import paperwork, customs invoices, AWB, HAWB).
2. Monitoring real-time transport conditions (temperature) to ensure compliance with customer requirements and regulations.
3. Ensuring compliance with GDP and industry standards and regulations for handling and shipping temperature-controlled products.
4. Ensuring that the correct temperature-controlled containers (e.g., refrigerated containers, cool boxes) are used for each shipment.
5. Coordinating with airlines and handling agents to ensure the use of the proper equipment during the airfreight process.

Proactive Monitoring and Response (Customer and Supplier communication):

1. Proactively monitoring shipment status and condition throughout transit to anticipate any potential temperature excursions and acting accordingly.
2. Maintaining regular communication with customers, ensuring they are updated on the status of temperature-sensitive shipments.
3. Communicating with customers as well as with airlines, handling agents, customs brokers, and other logistic service providers.
4. Handling any incidents related to temperature deviations, including addressing customer concerns and managing the escalation process.

Continuous Improvement:

1. In case of temperature deviation, initiating contingency plans and ensuring proper corrective actions.
2. Identifying and implementing improvements in handling, packaging, and transportation processes to enhance the quality and efficiency of temperature-controlled shipments.

Compliance and Auditing:

1. Ensuring adherence to all relevant regulatory bodies’ standards (e.g., GDP – Good Distribution Practice, IATA Temperature-Controlled Regulations).
2. Conducting audits on shipments to ensure adherence to the required processes and identifying areas for improvement.

Data Management:

1. Ensuring 100% accurate and timely data entry related to temperature-sensitive shipments (e.g., real-time temperature data logs, shipment tracking details).

Required Skills

1. 2+ years in warehouse operations, preferred in DG handling.
2. Strong knowledge of airfreight operations (handling, freight forwarding, customs clearance, communications with airlines, etc.).
3. IATA DGR training.
4. Fluency in both German and English is essential.