Logistics clerk (m/f/d)

GGM Gastro; Ochtrup; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

Ein dynamisches Unternehmen sucht einen engagierten Mitarbeiter im Kundenservice, der für die Kommunikation mit Kunden in der Nachverkäuferservicephase verantwortlich ist. In dieser Rolle sind Sie der erste Ansprechpartner für Kundenanfragen und Logistikdienstleister. Sie bringen eine kaufmännische Ausbildung sowie Erfahrung im Beschwerdemanagement mit und zeichnen sich durch Ihre lösungsorientierte und kundenfreundliche Arbeitsweise aus. Das Unternehmen bietet ein freundliches Arbeitsumfeld, flache Hierarchien und zahlreiche Weiterbildungsmöglichkeiten. Werden Sie Teil eines erfolgreichen Teams und gestalten Sie die Zukunft des Unternehmens aktiv mit!

Leistungen

Fair remuneration

Internal and external training opportunities

Free language courses

Christmas bonus

Team-building events

Free coffee bar

Company vehicles for travel

Canteen with affordable lunch

Employee discounts

Company pension

Qualifikationen

• Abgeschlossene Ausbildung in einem kaufmännischen Beruf oder vergleichbare Qualifikation.
• Erste Erfahrung im Kundenservice oder Beschwerdemanagement.

Aufgaben

• Kommunikation mit Kunden in der Nachverkäuferservicephase.
• Erster Ansprechpartner für Kunden und Logistikdienstleister.

Kenntnisse

Kundenkommunikation

Beschwerdemanagement

Teamarbeit

Lösungsorientierung

Deutsch (sehr gut)

Kenntnisse im Zollrecht

Ausbildung

Abschluss in einem kaufmännischen Beruf

Tools

Salesforce

Jobbeschreibung

Introduction

One team, one direction.
We are a German-founded company that has risen from humble beginnings to become the European market leader for online catering & food service supplies. Our professional equipment makes everyday life easier for countless businesses in this dynamic sector. For our part, we challenge ourselves to continuously become better and embrace trends and innovations.

Together with our partners, customers and dedicated team, we achieve fresh successes year on year. As we do so, we remain grounded and focused on our goals. We strive to continuously refine our service and further expand our global presence among the wide range of businesses we supply.

To this end, we support business owners in planning professional kitchens, develop custom solutions for our state-of-the-art internal data management and design major marketing campaigns – all in-house. Want to come on board?

Your mission

• Be responsible for communicating with customers in the after-sales phase (logistics) by telephone and CRM system (Salesforce)
• Pursue a solution-oriented approach and prioritise customer satisfaction
• Serve as the first point of contact for customers with questions about the status of their shipment
• Serve as the first point of contact for logistics service providers regarding problems with delivery
• Prepare the necessary documents for returns from third countries

Your profile

• You should have completed a programme of education or training equipping you to work in a commercial or business-related role. However, lateral entry may also be possible
• (Initial) professional experience in complaints management or customer care
• Knowledge of customs/export law
• Very good written and spoken German; knowledge of other languages advantageous
• The ability to work in a team and with care and initiative. In addition to your communication skills, you should show a strongly customer and service-orientated approach and an ability to get things done

Why us?

• The opportunity to work autonomously in your chosen area
• Fair remuneration and interesting work
• Flat hierarchies and relaxed, equal working relationships
• A friendly, respectful working environment
• An ergonomic workspace with state-of-the-art technical equipment
• Internal and external training opportunities
• Free language courses
• Anniversary bonuses and ‘good health’ bonuses
• Christmas bonus
• Team-building events, summer party and Christmas party
• The use of company vehicles for travel to and from work as part of our carpool scheme
• Our own canteen with fresh, affordable lunch
• Free coffee bar, drinks and fresh fruit
• Indoor and outdoor lounge
• EGYM Wellpass for over 9,000 gyms and wellness studios
• Employee offers and discounts via our partnership with Corporate Benefits
• Employee disability cover
• Company pension