Level 1 Customer Service Support - Hospitality - German speaker IC1/IC2 (m/w/*)

TN Germany; Hamburg; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Level 1 Customer Service Support professional fluent in German and English. In this role, you'll deliver exceptional post-sales support to clients in the hospitality sector, ensuring their needs are met with efficiency and care. You'll be the primary contact for customers, resolving inquiries and providing guidance on technical and non-technical issues. This position offers a dynamic work environment where your problem-solving skills and commitment to customer success will shine. Join a diverse team that values inclusivity and encourages growth, making a real impact in the hospitality industry.

Qualifikationen

• Excellent communication skills and customer-focused attitude are crucial.
• Experience in hospitality and support roles is preferred.

Aufgaben

• Provide Level 1 support via electronic means to maintain high customer satisfaction.
• Analyze, troubleshoot, and resolve customer issues or escalate appropriately.

Kenntnisse

Fluency in German

Fluency in English

Customer service experience

Strong IT skills

Problem-solving skills

Ability to work under pressure

Multitasking

Team player

Ausbildung

Bachelor's degree

Tools

Opera

Suite8

MS Office tools

Jobbeschreibung

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Level 1 Customer Service Support - Hospitality - German speaker IC1/IC2 (m/w/*), Hamburg

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Client:

Oracle

Location:

Hamburg, Germany

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

e6a68f1a27bb

Job Views:

1

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. You will be the primary point of contact for customers, acting as a liaison between Oracle employees and customers, and providing guidance on technical and non-technical issues. Resolution is primarily in real-time, with follow-up for complex issues, requiring some problem-solving with guidance on company policies and procedures. Ideal candidates will have knowledge of or willingness to learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the Web, internal knowledge bases, MS Office tools, and Electronic Support Services. Understanding of operating systems, hardware, software, networking, and Oracle products in customer environments is essential. A Bachelor’s degree and prior related experience are preferred. Excellent communication skills, teamwork, and a commitment to customer success are crucial.

Pre-employment screening includes:

• Identity and employment verification
• Professional references
• Education verification
• Professional qualifications and memberships (if applicable)

We support our hospitality customers worldwide, providing technical assistance and solutions in Hotel and Food & Beverage sectors. The primary task is to provide Level 1 support via electronic means, maintaining high customer satisfaction and meeting service guidelines.

Requirements:

• Experience in hospitality
• Fluency in German & English, written and oral
• Willingness to learn and use self-learning tools
• Strong IT skills or interest
• Availability for shifts, including weekends and holidays (24/7)
• Experience with Opera and Suite8 is advantageous
• Ability to work under pressure, multitask, and focus on details
• Customer-focused with excellent communication and listening skills
• Enthusiastic and professional attitude
• Team player with good interpersonal skills
• Experience in support roles and call logging applications
• Hotel reception experience and understanding of hotel business and networks are a plus

Characteristics & Competencies:

• Go beyond job description to achieve results
• Challenge traditional thinking and be receptive to new ideas
• Produce high-quality work using expertise
• Maintain honesty and professionalism
• Collaborate effectively with other teams

Responsibilities:

• Provide PMS support and related products
• Log and manage support requests promptly
• Analyze, troubleshoot, and resolve customer issues or escalate appropriately
• Maintain detailed records and communicate with support teams
• Take ownership of calls and ensure resolution
• Maintain good customer relationships and keep clients informed
• Perform other duties as assigned

At Oracle, we celebrate diversity and are committed to an inclusive workplace. We encourage candidates with disabilities to apply and share relevant information voluntarily in your application.