Level 1 Customer Service Support - Hospitality - German speaker IC1/IC2 (m/w/*)

TN Germany; Frankfurt; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen im Bereich Kundenservice sucht einen engagierten Level 1 Customer Service Support-Mitarbeiter, der fließend Deutsch und Englisch spricht. In dieser spannenden Rolle werden Sie als Hauptansprechpartner für Kunden fungieren, deren Anliegen und technische Fragen zu lösen. Ihre Aufgaben umfassen die Unterstützung bei PMS und die Verwaltung von Supportanfragen, während Sie gleichzeitig eine hervorragende Kundenbeziehung pflegen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie, Ihre Fähigkeiten einzubringen und weiterzuentwickeln.

Qualifikationen

• Erfahrung im Kundenservice und in der Gastronomie ist erforderlich.
• Fließende Sprachkenntnisse in Deutsch und Englisch sind notwendig.

Aufgaben

• Bereitstellung von PMS-Support und Verwaltung von Supportanfragen.
• Analyse und Lösung von Kundenproblemen sowie Pflege der Kundenbeziehungen.

Kenntnisse

Fließend in Deutsch

Fließend in Englisch

Analytische Fähigkeiten

Kundenorientierung

Multitasking

Gute Kommunikationsfähigkeiten

Ausbildung

Erfahrung in der Gastronomie

Erfahrung in einer ähnlichen Support-Rolle

Tools

Opera

Suite8

Call Logging Application

Jobbeschreibung

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Level 1 Customer Service Support - Hospitality - German speaker IC1/IC2 (m/w/*), Frankfurt

Client: Oracle

Location: Frankfurt, Germany

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

d666220d424d

Job Views:

1

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues.

Requirements:

• Previous experience of working in hospitality
• Fluent in German & English, written and oral
• A willingness to learn is essential as extensive on-the-job training is provided
• Strong Computer skills and/or a strong interest in IT are essential
• Availability to work in shifts, during weekends and holidays 24 X 7 X 365
• Previous experience of Opera and Suite8 would be advantageous
• Ability to work under pressure and multitask
• Strong analytical skills
• Customer focused – has the ability to empathize with customers and is able to deliver great customer service to required standards in a professional and polite manner
• Good listener and remains calm when dealing with incidents
• Strong verbal communication skills, able to tailor communication so that it is clear and easy to understand
• Enthusiastic - genuinely wanting to deliver a first class service
• Good interpersonal skills and a team player, able to work as part of multi-disciplinary teams
• Experience of working within a similar support role
• Experience of using a call logging application
• Hotel Reception Experience is an advantage
• A basic understanding of Networks
• Quick learner able to become productive quickly

Responsibilities:

• Provide PMS Support and related products to our customer base
• Log and manage support requests received from external customers
• Analyze, troubleshoot and resolve customer issues
• Update the call logging system with full details of the incident
• Take ownership of calls and monitor through to resolution
• Maintain good relationships with customers, ensuring they are kept informed of progress
• Carry out any other duties as reasonably requested by your line manager

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities.

We expressly encourage disabled candidates to apply for this position. Please feel free to voluntarily inform us in your application about any severe disability in accordance with the German SGB IX.