Legal & Privacy CS Operations Manager (m/w/d)

Raisin GmbH; Berlin; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Eine moderne Bank in Berlin sucht einen Rechtssachbearbeiter, der die rechtlichen Anfragen der Kunden bearbeitet und bei der Dokumentation unterstützt. Zu den Hauptaufgaben gehören die Bearbeitung von GDPR-Anfragen sowie die klare Kommunikation mit Kunden und internen Stakeholdern. Bewerber sollten eine Ausbildung im rechtlichen oder kommerziellen Bereich abgeschlossen haben und fließend Deutsch sprechen. Das Unternehmen bietet flexible Arbeitsmodelle, Entwicklungsmöglichkeiten und zahlreiche attraktive Vorteile, einschließlich eines großzügigen Budget für Mitarbeiterentwicklung.

Leistungen

Budget für Mitarbeiterentwicklung

Zugang zu Babbel für Sprachkurse

Flexible Arbeitszeiten und Home Office

30 Urlaubstage

Betriebliche Altersvorsorge

Urban Sports Club Mitgliedschaft

Subvention für das Deutschland Ticket

JobRad Leasing

Snacks und Getränke im Büro

Qualifikationen

• Ausbildung als Rechtsanwaltsfachangestellte/r oder ähnliches.
• Erfahrung in der Bearbeitung rechtlicher Anfragen.
• Fließend in Deutsch und gute Englischkenntnisse.

Aufgaben

• Kundenanfragen mit rechtlichem Hintergrund bearbeiten.
• GDPR-Anfragen verwalten und Kunden durch ihre Rechte führen.
• Risiken identifizieren und mit anderen Abteilungen zusammenarbeiten.

Kenntnisse

Rechtskenntnisse

Kommunikation

Detailorientierung

Kundenorientiertheit

Ausbildung

Abgeschlossene Ausbildung im rechtlichen, kommerziellen oder bankbezogenen Bereich

Jobbeschreibung

Your growth is our growth. Our success is your success.

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About Raisin

About Raisin Bank

About Raisin US

About Raisin UK

Team

Solution Management EUsits within Customer Experience and Legal Operations at Raisin. Our team is the go-to partner for customer inquiries with legal implications. We collaborate closely with the Legal department and multiple stakeholders to ensure clarity, compliance, and customer satisfaction.

We work in a structured, cross-functional, and inclusive way. The team thrives on ownership, empathy, and continuous learning. We are remote-friendly and open to flexible working arrangements, including part-time and full-time roles.

Tech Stack

Your Responsibilities

• Screen and assess incoming customer queries for legal relevance, flagging sensitive or high-risk issues early.
• Structure and support legal decision-making by summarising and organising cases for coordination with the Legal team.
• Communicate clearly and empathetically with customers and internal stakeholders, translating legal insights into understandable responses.
• Handle GDPR requests, guiding customers through their rights and ensuring proper documentation and follow-up.
• Identify and mitigate risks, collaborating with Legal and other departments to solve customer cases with legal complexity.

Your Profile

• Completed training in a legal, commercial, banking, or insurance field (e.g., legal assistant or similar qualification).
• Experience in dealing with legal inquiries in a service or operations setting—Customer Support, Legal Ops, or Financial Services.
• Strong interest or foundational understanding in legal topics like data protection or contract law—no legal degree required.
• Fluent in German (spoken and written); good English skills are beneficial.
• Meticulous and organised in your work style, with a natural attention to detail.
• Proactive, customer-focused, and solution-oriented.
• Enjoys collaboration and taking ownership in a dynamic environment.

Our Benefits

Benefits der Raisin Bank

Join our mission, join our team - and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 65 different nationalities.
You'll find us in our modern and open office in the trendy Kreuzberg district with a view of the Spree River, ideally connected to public transportation and surrounded by a variety of restaurants and shopping opportunities.
As part of our team, you will benefit from:

• Employee Development Budget of €2,000 and four full training days per year.
• Access to Babbel for continuous language learning.
• Flexible working hours, home office and 30 vacation days.
• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
• You are moving from another country or city to join us? We may support your relocation.