Learning Coordinator

NIIT; Dortmund; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Une entreprise de formation mondiale recherche un point de contact dédié pour le service client. Le rôle implique la gestion d'événements de formation, le support pour les souscriptions d'apprentissage, et l'interface entre les besoins clients et les services. Les candidats doivent avoir d'excellentes compétences en communication et en organisation, et être à l'aise avec la gestion de projets.

Qualifikationen

• Compétences exceptionnelles en communication écrite et verbale.
• Compétences de présentation et connaissance des plateformes de livraison virtuelle.
• Compétences organisationnelles élevées et capacité de multitâche.

Aufgaben

• Point de contact dédié pour le service client.
• Gestion et coordination d'événements pour la formation.
• Support pour l'accès aux souscriptions d'apprentissage.

Kenntnisse

Compétences en communication

Présentation

Organisation

Gestion de projets

Tools

Outils de gestion de projet

Jobbeschreibung

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises, and Institutions.

Language : German (C1 or native level)

Job Description

• Dedicated customer service point of contact
• Event management and coordination for onsite delivery, open enrollment and virtual training enrollment
• Learning Subscription enrollment key and Named Participant access support
• Learning Subscription reporting and support
• Learning Subscription consumption management support
• Trouble ticket support associated with training services
• Serve as the interface between the customer needs / requirements / requests and broader services organization; document offering specifications and communicate necessary details to respective customers
• Collaboration with partners to disseminate information around Learning Subscription updates and create broader awareness of training availability and functionality

Required Skills

• Excellent written and verbal communication skills
• Exceptional presentation skills with knowledge of virtual delivery platforms (zoom, google meets, skype, etc).
• High standard of organizational skills including attention to detail and ability to multitasking
• Working knowledge of project management tools and methodologies
• Excellent project and program management skills

Other Requirements

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.