Lead Training & Workforce Services (m/f/d)

Greenhouse Software, Inc.; München; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Bonus opportunity

Vacation days

Learning & Development

Employee discounts

Hybrid work

Salary bands

Referral bonus

Dog-friendly office

Relocation support

Job summary

ARX is a European defense tech company developing autonomous unmanned systems and sensors. As Lead Training & Workforce Services, you will shape the central qualification capability for technicians across hubs, translating maintenance tasks into qualification profiles and training curricula.

You will establish a scalable train-the-trainer model, govern certifications, forecast workforce needs with hubs, and ensure updates flow from product and documentation into training standards.

Qualifications

• Several years of experience in technical training, workforce qualification, service enablement, maintenance training or a comparable environment.
• Experience designing qualification profiles, curricula, practical assessments or certification systems for complex technical products.
• The ability to translate maintenance tasks and technical requirements into clear, teachable and assessable competencies.
• Practical experience with train-the-trainer or multiplier models.
• Strong coordination skills across Maintenance, Engineering, Product, Operations and customer-facing teams.
• The discipline to manage training records, certification status and recurring updates.
• An understanding of workforce planning and the ability to connect demand from hubs with available skills and capacity.
• A hands‑on, build‑oriented leadership style and clear communication with both technical experts and field personnel.

Responsibilities

• Role-based qualification profiles: define profiles derived from maintenance levels, task analysis, repair responsibilities, LORA logic and the actual scope of each hub or customer organisation.
• A technical training architecture: create curricula, practical modules, materials, assessments and update routines for technicians and other service roles.
• A train-the-trainer model: establish a multiplier approach that enables hubs to train and qualify their own personnel consistently while retaining central standards.
• Certification governance: implement initial certification, recertification, status tracking, evidence requirements and escalation for expired or incomplete qualifications.
• Workforce planning with the hubs: translate service demand, maintenance workload, customer commitments, coverage assumptions and attrition risk into workforce requirements.
• A closed update loop: ensure that changes to maintenance concepts, technical documentation, software, tools or field procedures are reflected in training and qualification requirements.
• A scalable enablement system: build standards and materials that can be transferred to new hubs and adapted to changing products, maintenance levels and customer environments.
• A measurable qualification operation: make certified-technician coverage, time-toqualification and certification currency visible to the service organisation.

Job description

Lead Training & Workforce Services (m/f/d)

About the Role

As Lead Training & Workforce Services, you will build the central capability that qualifies the people who operate, maintain and support ARX systems. You will translate maintenance tasks, repair responsibilities, customer commitments and workforce demand into qualification profiles, practical training, certification and a scalable train-the-trainer model for current and future customer and service hubs.

What You’ll Build

• Role-based qualification profiles: define profiles derived from maintenance levels, task analysis, repair responsibilities, LORA logic and the actual scope of each hub or customer organisation.
• A technical training architecture: create curricula, practical modules, materials, assessments and update routines for technicians and other service roles.
• A train-the-trainer model: establish a multiplier approach that enables hubs to train and qualify their own personnel consistently while retaining central standards.
• Certification governance: implement initial certification, recertification, status tracking, evidence requirements and escalation for expired or incomplete qualifications.
• Workforce planning with the hubs: translate service demand, maintenance workload, customer commitments, coverage assumptions and attrition risk into workforce requirements.
• A closed update loop: ensure that changes to maintenance concepts, technical documentation, software, tools or field procedures are reflected in training and qualification requirements.
• A scalable enablement system: build standards and materials that can be transferred to new hubs and adapted to changing products, maintenance levels and customer environments.
• A measurable qualification operation: make certified-technician coverage, time-toqualification and certification currency visible to the service organisation.

What You Bring

• Several years of experience in technical training, workforce qualification, service enablement, maintenance training or a comparable environment.
• Experience designing qualification profiles, curricula, practical assessments or certification systems for complex technical products.
• The ability to translate maintenance tasks and technical requirements into clear, teachable and assessable competencies.
• Practical experience with train-the-trainer or multiplier models.
• Strong coordination skills across Maintenance, Engineering, Product, Operations and customer-facing teams.
• The discipline to manage training records, certification status and recurring updates.
• An understanding of workforce planning and the ability to connect demand from hubs with available skills and capacity.
• A hands‑on, build‑oriented leadership style and clear communication with both technical experts and field personnel.

Please note: You do not need to meet every single requirement to apply. We welcome motivated candidates who are eager to grow into the role and develop their expertise further.

What We Offer

Join a mission‑driven European defense tech company at a pivotal stage of growth, where you can help shape meaningful technology, take ownership early, and grow with the business!

• Competitive compensation package including a bonus opportunity
• 27 vacation days to start, increasing with tenure up to 30 days
• Learning & development support and team events budget
• Employee discounts and flexible benefits budget via Probonio
• Hybrid working setup depending on role and team needs
• Structured salary bands, levelling framework, and bi‑annual development conversations
• Referral bonus program, dog‑friendly office, and relocation support where applicable

About Us

ARX is a dual‑use technology company that specializes in developing autonomous unmanned systems and sensors for the European defence sector.
As our team continues to expand rapidly, we are seeking motivated candidates who are excited to work in a highly energetic, creative, and innovative team dedicated to developing autonomous systems for challenging environments.
If you are passionate about overcoming challenges that have a real impact on the security of our democracies, apply here to join ARX and help shape the future of dual‑use technology!
ARX is an equal‑opportunity employer, and we encourage candidates from all backgrounds to apply.

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