Lead Training & Workforce Services (m/f/d)

ARX Robotics GmbH; München; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Bonus opportunity

27 vacation days

Pension contribution

Learning & development support

Probonio benefits budget

Hybrid working setup

Structured salary bands & development

Relocation support

Dog-friendly office

Job summary

ARX Robotics GmbH is seeking a Lead Training & Workforce Services professional to build the central capability that qualifies technicians operating ARX systems across hubs. You will translate maintenance tasks and customer commitments into qualification profiles, curricula and scalable train-the-trainer programs.

The role requires several years of experience in technical training, workforce enablement and certification systems, with strong cross-functional collaboration and a hands-on leadership

Qualifications

• Several years of experience in technical training, workforce qualification or service enablement.
• Experience designing qualification profiles, curricula and assessments for complex technical products.
• Ability to translate maintenance tasks into teachable competencies.
• Experience with train-the-trainer or multiplier models.
• Strong coordination across Maintenance, Engineering, Product, Operations and customer-facing teams.
• Ability to manage training records and certification status.
• Understanding of workforce planning and hub-skill mapping.
• Hands-on, build-oriented leadership and clear communication with technical teams.

Responsibilities

• Define role-based qualification profiles for hubs and customers.
• Create curricula, modules, materials and assessments for technicians.
• Establish a scalable train-the-trainer model across service hubs.
• Implement certification governance including expiry and status tracking.
• Translate service demand into workforce requirements with hubs.
• Maintain alignment with maintenance concepts and product documentation.
• Develop a scalable enablement system transferable to new hubs.
• Monitor qualification coverage and time-to-qualification across the organisation.

Skills

Technical training

Qualification design

Competency mapping

Train-the-trainer

Cross-functional coordination

Training records

Workforce planning

Leadership

Job description

About the Role

As Lead Training & Workforce Services, you will build the central capability that qualifies the people who operate, maintain and support ARX systems. You will translate maintenance tasks, repair responsibilities, customer commitments and workforce demand into qualification profiles, practical training, certification and a scalable train-the-trainer model for current and future customer and service hubs.

What You'll Build

• Role-based qualification profiles: define profiles derived from maintenance levels, task analysis, repair responsibilities, LORA logic and the actual scope of each hub or customer organisation.
• A technical training architecture: create curricula, practical modules, materials, assessments and update routines for technicians and other service roles.
• A train-the-trainer model: establish a multiplier approach that enables hubs to train and qualify their own personnel consistently while retaining central standards.
• Certification governance: implement initial certification, recertification, status tracking, evidence requirements and escalation for expired or incomplete qualifications.
• Workforce planning with the hubs: translate service demand, maintenance workload, customer commitments, coverage assumptions and attrition risk into workforce requirements.
• A closed update loop: ensure that changes to maintenance concepts, technical documentation, software, tools or field procedures are reflected in training and qualification requirements.
• A scalable enablement system: build standards and materials that can be transferred to new hubs and adapted to changing products, maintenance levels and customer environments.
• A measurable qualification operation: make certified-technician coverage, time-toqualification and certification currency visible to the service organisation.

What You Bring

• Several years of experience in technical training, workforce qualification, service enablement, maintenance training or a comparable environment.
• Experience designing qualification profiles, curricula, practical assessments or certification systems for complex technical products.
• The ability to translate maintenance tasks and technical requirements into clear, teachable and assessable competencies.
• Practical experience with train-the-trainer or multiplier models.
• Strong coordination skills across Maintenance, Engineering, Product, Operations and customer-facing teams.
• The discipline to manage training records, certification status and recurring updates.
• An understanding of workforce planning and the ability to connect demand from hubs with available skills and capacity.
• A hands-on, build-oriented leadership style and clear communication with both technical experts and field personnel.

Please note: You do not need to meet every single requirement to apply. We welcome motivated candidates who are eager to grow into the role and develop their expertise further.

What We Offer

Join a mission-driven European defense tech company at a pivotal stage of growth, where you can help shape meaningful technology, take ownership early, and grow with the business!

• Competitive compensation package including a bonus opportunity
• 27 vacation days to start, increasing with tenure up to 30 days
• Employer-supported pension contribution
• Learning & development support and team events budget
• Employee discounts and flexible benefits budget via Probonio
• Hybrid working setup depending on role and team needs
• Structured salary bands, levelling framework, and bi-annual development conversations
• Referral bonus program, dog-friendly office, and relocation support where applicable

About Us

ARX is a dual-use technology company that specializes in developing autonomous unmanned systems and sensors for the European defence sector. Our dual-use unmanned ground systems and sensors assist NATO Armies and civilian first responders in tackling their most challenging problems by providing them with training and information to make better decisions and take effective actions in life-or-death situations.

As our team continues to expand rapidly, we are seeking motivated candidates who are excited to work in a highly energetic, creative, and innovative team dedicated to developing autonomous systems for challenging environments. We operate in a dynamic sector where collaboration, sharing innovative ideas, and developing novel problem-solving strategies are ingrained in our work culture.

If you are passionate about overcoming challenges that have a real impact on the security of our democracies, and help shape the future of dual-use technology!

ARX is an equal-opportunity employer, and we encourage candidates from all backgrounds to apply.

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