Lead Service Engineering - Integrated Product Support & Field Service Engineering (m/f/d)

Companies; München; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Bonus opportunity

27 vacation days

Employer-supported pension

Learning & development support

Probonio benefits budget

Job summary

ARX is seeking a Lead Service Engineer to shape how ARX systems are maintained and supported across the lifecycle. You will define service requirements, establish readiness baselines, and ensure reliable field service via collaboration across Product, Engineering, hubs and training teams.

This hybrid role focuses on translating field data into actionable improvements, defining tools and spares, and driving documentation depth and change control for reliable operations.

Qualifications

• Several years of experience in Service Engineering, Integrated Product Support or field-service engineering for complex electromechanical or robotic systems.
• Experience defining service requirements during product development and participating in design reviews or technical release decisions.
• Strong practical experience with maintenance concepts, LORA, task analysis, reliability analysis and repair-level definition.
• Ability to translate failure data and operational experience into targets, staffing needs, spares, tools and technical documentation.
• Experience with MTBF, MTTR, failure distributions or similar measures.

Responsibilities

• Define service requirements in product development and establish service readiness baselines.
• Set up Integrated Product Support baseline including maintenance concepts and lifecycle support.
• Track reliability/maintainability targets (MTBF, MTTR) and maintenance intervals.
• Define hub readiness: personnel, tools, documentation and spares.
• Own technical service content and documentation depth by maintenance level.

Skills

Service Engineering

Integrated Product Support

Reliability Analysis

Field Service

Diagnostics & Repair

Job description

About the Role

As Lead Service Engineering - Integrated Product Support & Field Service Engineering, you will build the analytical and operational foundation for how ARX systems are maintained, repaired and supported from product development through in-service operation. You will define service requirements early, establish the Service Readiness Baseline, assure reliability and maintainability targets, prepare the hubs for execution and respond with the right technical depth when acute field demands arise.

What You'll Build

• Service requirements in product development: define and maintain requirements for maintainability, diagnostics, repairability, service access, tools, test equipment, technical data and documentation.
• An Integrated Product Support baseline: establish the maintenance concept, maintenance levels, LORA and task analyses that define required actions, repair boundaries and lifecycle support needs.
• Reliability and maintainability assurance: establish and track MTBF, MTTR, failure distribution, maintenance intervals, repair turnaround and related target capabilities.
• Lifecycle control: keep reliability assumptions, repair concepts, field findings, configuration changes, documentation and design decisions connected and traceable over the lifecycle.
• Hub readiness: define and validate the personnel, qualifications, tools, test equipment, documentation, spares and escalation paths required for reliable execution.
• Technical data and service documentation: own the technical service content, documentation depth by maintenance level, controlled release, change and version logic, and the required customer data deliverables.
• Field Service Engineering: respond to acute technical demands that cannot be resolved remotely and work with the TSC, hubs and Product & Engineering to restore operation safely and quickly.
• Design influence: convert curated field evidence into prioritised improvements to the product, maintenance concept, documentation, training or service organisation, with a binding feedback loop into Product & Engineering.
• Tools and test equipment: derive requirements and workshop specifications from maintenance levels and LORA, including calibration and lifecycle control.

What You Bring

• Several years of experience in Service Engineering, Integrated Product Support, Integrated Logistics Support, reliability, maintainability or field-service engineering for complex electromechanical, robotic, vehicle or industrial systems.
• Experience defining service and support requirements during product development and participating in design reviews or technical release decisions.
• Strong practical experience with maintenance concepts, LORA, task analysis, reliability analysis and repair-level definition.
• The ability to translate failure data and operational experience into targets, maintenance actions, staffing needs, spares, tools and technical documentation.
• Experience working with MTBF, MTTR, failure distributions, maintenance intervals or comparable reliability and maintainability measures.
• Hands-on experience in technical diagnosis, field repair, commissioning or recovery of complex systems.
• The ability to work across Product & Engineering, TSC, customer hubs, Training, Documentation, Commercial and Key Account.
• Strong analytical and structured problem-solving skills, combined with the judgement to balance lifecycle assurance with the immediate need to restore a system in the field.

Please note: You do not need to meet every single requirement to apply. We welcome motivated candidates who are eager to grow into the role and develop their expertise further.

What We Offer

Join a mission-driven European defense tech company at a pivotal stage of growth, where you can help shape meaningful technology, take ownership early, and grow with the business!

• Competitive compensation package including a bonus opportunity
• 27 vacation days to start, increasing with tenure up to 30 days
• Employer-supported pension contribution
• Learning & development support and team events budget
• Employee discounts and flexible benefits budget via Probonio
• Hybrid working setup depending on role and team needs
• Structured salary bands, levelling framework, and bi-annual development conversations
• Referral bonus program, dog-friendly office, and relocation support where applicable

About Us

ARX is a dual-use technology company that specializes in developing autonomous unmanned systems and sensors for the European defence sector. Our dual-use unmanned ground systems and sensors assist NATO Armies and civilian first responders in tackling their most challenging problems by providing them with training and information to make better decisions and take effective actions in life‑or‑death situations.
As our team continues to expand rapidly, we are seeking motivated candidates who are excited to work in a highly energetic, creative, and innovative team dedicated to developing autonomous systems for challenging environments. We operate in a dynamic sector where collaboration, sharing innovative ideas, and developing novel problem‑solving strategies are ingrained in our work culture.
ARX is an equal‑opportunity employer, and we encourage candidates from all backgrounds to apply.

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