Lead Service Designer (m/f/d)

Fresenius Medical Care North America; Berlin; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An innovative organization is seeking a Lead Service Designer to drive service design initiatives that enhance user experience across digital ecosystems. This role involves collaborating with agile teams to craft solutions that improve patient outcomes and support healthcare practitioners. The ideal candidate will have extensive UX experience, a strong portfolio, and the ability to mentor design talent while promoting a culture of innovation. Join a forward-thinking company where your contributions will significantly impact healthcare delivery and user engagement.

Qualifikationen

• 10+ years of experience in UX with a focus on service design.
• Strong portfolio showcasing user interface designs across multiple platforms.

Aufgaben

• Oversee service design for digital products and devices.
• Lead workshops to create actionable roadmaps for innovation.

Kenntnisse

UX Design

Service Design

User Interface Design

Mobile Applications

Communication Skills

Problem-Solving

Organizational Skills

Ausbildung

Bachelor's or Master's in Human Factors

Equivalent Professional Experience

Tools

Figma

Jobbeschreibung

PURPOSE AND SCOPE:

Join a dynamic organization where you can drive meaningful change by leading service design initiatives that seamlessly blend strategy, technology, and user experience. Play a key role in transforming complex digital ecosystems, including medical devices, to improve patient outcomes and support healthcare practitioners in delivering more efficient and effective care.

As a Lead Service Designer, you will work closely with multidisciplinary agile teams to shape vision and strategy, crafting innovative solutions to complex challenges—all aimed at delivering valuable and engaging user experiences.

We seek a highly motivated, performance-driven design leader to join our UX Center of Excellence. The ideal candidate is a skilled problem-solver who thrives in ambiguity, demonstrates resilience, adaptability, and flexibility, and excels in organization, communication, interpersonal relationships, and teamwork.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Oversee service design across our extensive portfolio of digital products, services and devices, collaborating closely with product managers, product owners, technology partners, and other stakeholders to create a seamless and engaging user experience.
• Develop comprehensive service blueprints that align cross-functional teams to enhance user experience, drive customer success, and optimize business outcomes.
• Lead large-scale workshops and strategy sessions, transforming complex challenges into clear, actionable roadmaps for digital and service innovation.
• Mentor and grow design talent, while promoting a culture of innovation, experimentation, and inclusive leadership across product, engineering, and other teams.
• Lead organizational change and enhance service design maturity by integrating research-driven decision-making into the company’s strategy.
• Stay informed and updated with the latest UX trends and industry standards.
• Performs other related duties as assigned.

REQUIREMENTS:

• Bachelors or Master’s in human Factors, Interaction, Industrial or Product Design, Cognitive, Experimental or Behavioral Psychology, Anthropology, or related field (or equivalent professional experience).
• 10+ years’ experience in UX.
• Experience with Mobile Applications / Native Apps.
• Medical device experience is preferred.
• Experience designing user interfaces for a variety of medium (desktop, touch screen, mobile, etc.) and different platforms (Android, iOS, etc.)
• Working knowledge Figma.
• Proactive, self-learner, self-directed and self-motivated.
• Poised under pressure; able to think on one’s feet.
• Highly organized and detail oriented.
• Strong written, verbal, visual communication and interpersonal skills.
• Ability to work under tight schedules and multi-task.
• Portfolio of work is required.
  

Please attache a Portfolio of your work to the application.