Lead Management Specialist

Ingersoll-Rand plc; Fürstenfeldbruck; On-site; EUR 45,000 - 60,000; Full time

Job summary

Ingersoll Rand plc is seeking a Lead Management Specialist to be the primary contact for inbound inquiries via web forms, chat, and phone. You will qualify and hand off leads, maintain CRM data quality, and provide structured budget quotes within templates.

The role emphasizes speed, professionalism, and accurate qualification to convert inquiries into sales-ready opportunities and supports cross-functional collaboration with engineering and sales teams. Fluency in English and German is required.

Qualifications

• Bachelor’s degree preferred in a related field.
• 1–3 years in Lead Management or related roles.
• Fluent in English and German; strong written and verbal communication.
• High attention to detail and CRM proficiency.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to all inbound inquiries within established SLAs.
• Conduct structured discovery using approved qualification frameworks.
• Capture complete and accurate customer information and qualification notes in CRM.
• Convert qualified leads into Opportunities, assign correct owners, and ensure clear documentation.
• Execute structured nurture of inbound leads, including quote reminders and clarifications.
• Provide budgetary quotes within approved templates and scope.
• CRM Excellence & Funnel Management and maintain data quality in CRM.
• Update dispositions accurately (Won, Lost) in alignment with Opportunity Owners.
• Support Marketing with feedback on lead quality and trends.
• Escalate complex questions to appropriate teams.
• Participate in team huddles and development check-ins.

Skills

Lead management

CRM usage

Communication

Attention to detail

Multitasking

Customer-centric mindset

Fluency in English

Fluency in German

Education

Bachelor's degree preferred (Business, Communications, Marketing, Engineering, or related field)

Tools

CRM

Job description

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The Lead Management Specialist serves as the primary point of contact for all inbound inquiries received via digital channels (web forms, web chat) and phone. This role focuses on speed, professionalism, and qualification accuracy to convert inbound interest into well-defined, sales-ready opportunities.

This position partners closely with Application Engineering, Inside and Outside Sales and cross-functional teams to ensure high-quality lead handling, adherence to service level agreements, and a best-in-class customer experience. The role is foundational in developing strong commercial skills and serves as an entry point into broader sales, marketing, or commercial excellence career paths.

**This level owns budgetary quoting within approved templates and commercial guardrails. The role does not own opportunities beyond qualification and handoff.**

Key Responsibilities

• Respond to all inbound inquiries within established SLAs
• Conduct structured discovery using approved qualification frameworks
• Capture complete and accurate customer information and qualification notes in CRM
• Convert qualified leads into Opportunities, assign correct owners, and ensure clear documentation
• Execute structured nurture of inbound leads, including quote reminders and clarifications
• Provide budgetary quotes within approved templates and scope
• CRM Excellence & Funnel Management
• Maintain high data-quality standards in CRM across leads, opportunities, and activities, incl., quote logs, customer responses and next-step documentation to support Sales
• Update dispositions accurately (Won, Lost) in alignment with Opportunity Owners
• Support Marketing with feedback on lead quality, campaign alignment, and customer trends
• Escalate complex technical, pricing pr product-fit questions to the appropriate sales or technical teams
• Participate in team huddles, 1:1 development check-ins and alignment meetings
• Provide structure feedback on inbound lead quality and recurring customer questions
• Identify opportunities to improve response templates, qualification questions, or routing rules

Required Qualifications

Education & Experience

• Bachelor’s degree preferred (Business, Communications, Marketing, Engineering, or related field)
• 1–3 years of experience in Lead Management, sales development, customer support, or related roles
• Strong written and verbal communication skills
• High attention to detail and accuracy in CRM usage
• Ability to multitask in a fast-paced, high-volume environment
• Customer-centric mindset with strong problem-solving skills
• Coachable, dependable, and organized
• Fluency in English
• Fluency in German

Special Accommodation

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.