Lead Group IT Service Desk (w/m/d)

Komax Group; Deutschland; Vor Ort; EUR 190.000 - 254.000; Vollzeit

Benefits dieser Stelle

State-of-the-art tech

Flexible hours

English courses

Learning platforms

Discounted lunch

Break rooms

Terrace for events

Zusammenfassung

Komax AG in Dierikon, Switzerland, seeks a Lead Group IT Service Desk to own and enhance End-User Services and 1st Level Support, delivering reliable, business-focused service.

You will lead a high-performing IT support team, shape ITSM standards, define workplace standards, and drive automation and strategic IT initiatives including post-merger transformations.

Qualifikationen

• At least 10 years of experience in IT support.
• At least 5 years in a leadership role.
• Strong technical background in ITSM, Helpdesk, EUC/Modern Workplace.
• Bachelor’s degree in computer science or related field.
• German and English language proficiency.
• Willingness to travel.

Aufgaben

• Own and enhance End-User Services, including IT Helpdesk and Service Desk.
• Ensure stable, secure IT operations and high-quality end-user experience.
• Drive process optimization and automation for scalable support delivery.
• Define and manage end-user workplace standards, device lifecycle, onboarding, and replacement programs.
• Lead, develop, and motivate a high-performing IT support team.
• Establish policies, procedures, documentation, and self-service capabilities.

Kenntnisse

IT leadership

ITSM standards

Helpdesk/Support

End-user services

EUC/Modern Workplace

German language

English language

Travel willingness

Ausbildung

Bachelor's degree in Computer Science

Jobbeschreibung

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

Lead Group IT Service Desk (w/m/d)

• Own and continuously enhance End-User Services, including IT Helpdesk, Service Desk, 1st Level Support, and End-User Computing, ensuring reliable and business-focused service delivery.
• Ensure stable, secure, and efficient IT operations while delivering an outstanding end-user experience through high-quality support services and effective issue resolution.
• Drive process optimization and automation initiatives to improve service efficiency, reduce costs, and implement scalable support delivery models, including nearshore, offshore, and outsourcing solutions.
• Define and manage end-user workplace standards, including device lifecycle management, procurement processes, onboarding, and replacement programs in alignment with business and security requirements.
• Lead, develop, and motivate a high-performing IT support team through recruitment, coaching, training, and performance development while fostering a culture of continuous improvement.
• Establish and implement policies, procedures, documentation, self-service capabilities, and automation standards to improve operational effectiveness and empower both employees and support teams.
• Support strategic IT initiatives and business transformation projects, including post-merger integrations, site consolidations, hypercare activities, and change management programs.

Your profile:

• At least 10 years of experience in IT support.
• At least 5 years of experience in a leadership role.
• Strong technical background and experience in the areas of ITSM Standards, IT Helpdesk, 1st Level Support, End-User Services, End-User Computing (EUC) and Modern Workplace.
• Bachelor’s degree in computer science or related field.
• Entrepreneurial and business-minded thinking
• Languages: German and English
• Ability to focus under pressure and strong communication skills.
• Problem-solving skills
• Willingness to travel

Your benefits:

Your new workplace in Dierikon is newly built and equipped with state-of-the-art technology and work equipment. Your workplace is located in one of the modern open-plan offices, which also have inspiring meeting zones and a large terrace for various employee events. Komax AG offers its employees flexible working time models. Komax AG is committed to the further training of its employees and offers, for example, free internal English courses or access to selected attractive learning platforms. At the Dierikon site, there are also modern break rooms and the option of discounted lunch in a neighboring partner restaurant.

Professional area: Information Technology/Digital