Lead Garage Support (m/f/d)

TecAlliance; Elpersheim; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global automotive data provider based in Germany is seeking a Team Lead Garage Support to manage a dedicated team, ensuring high-quality technical support for independent workshops. The ideal candidate will have automotive expertise, 4–5 years of leadership experience, and be fluent in German and English. This role offers a hybrid work model, generous benefits, and a commitment to team culture.

Leistungen

Unlimited contracts

30 days vacation

Company pension plan

Group accident insurance

Bike leasing

Subsidized meals

Performance-based bonus

Company credit card for travel

Qualifikationen

• Strong understanding of the aftermarket, repair processes, and electronic troubleshooting.
• Confident with data handling, reporting, and tools such as Excel; Access/SQL are a plus.
• 4–5 years in people management, proven ability to motivate and develop teams.
• Skilled in communication and solution-driven handling of customer needs.
• Fluent in German and English; knowledge of Spanish, French, or Italian is a plus.

Aufgaben

• Manage and develop a team of Garage Support Representatives focused on providing technical support.
• Take full ownership of team results, resource and budget planning, and scheduling.
• Ensure effective planning, reporting, and control of ongoing projects.
• Make sure all team members are well-trained and equipped to deliver top-quality service.
• Define clear goals and align with international departments.

Kenntnisse

Automotive Expertise

Analytical Skills

Leadership Experience

Customer Orientation

Fluency in German and English

Tools

Excel

Access/SQL

Jobbeschreibung

Overview

TecAlliance interconnects entirely global automotive aftermarket data & and knowledge from order to invoice. Over 900+ colleagues work relentlessly globally together in 140 countries and counting. We are owned by 34 automotive companies like Bosch, Continental, Rheinmetall, or ZF and proudly connect all data for them. Become a colleague (m/w/d) today and continue our history of being a single source of truth data provider for the automotive aftermarket for the past 25 years.

Lead the Future of Automotive Data at TecAlliance!

Join TecAlliance and make a real impact by driving the delivery of high-quality Repair & Maintenance Information for independent workshops across Europe. As Team Lead Garage Support (m/f/d), you’ll lead a dedicated team that helps workshop customers solve complex technical or electronic vehicle issues, ensuring they receive reliable data and expert assistance every day.

Your Tasks

• Lead & Inspire: Manage and develop a team of Garage Support Representatives focused on providing technical support to independent workshops.
• Drive Performance: Take full ownership of team results, including resource and budget planning, scheduling, and daily operations.
• Plan & Execute: Ensure effective planning, reporting, and control of ongoing projects to maintain smooth and efficient workflows.
• Empower & Support: Make sure all team members are well-trained, supported, and equipped to deliver top-quality, person-centered service.
• Collaborate Globally: Define clear goals, align with international departments, and ensure all employees understand and achieve their objectives.

Your Qualifications

• Automotive Expertise: Strong understanding of the aftermarket, repair processes, and electronic troubleshooting.
• Analytical Skills: Confident with data handling, reporting, and tools such as Excel; Access/SQL are a plus.
• Leadership Experience: 4–5 years in people management, with proven ability to motivate, coach, and develop teams.
• Customer Orientation: Skilled in communication and solution-driven handling of customer needs.
• Languages: Fluent in German and English (Spanish, French or Italian is a plus).

If you have any questions or suggestions regarding the position, please contact Viktorija via email at [e-mail].

Benefits

Contracts, Salary, and non-monetary benefits

All our contracts are by default unlimited (probation period is six months).

Contract title: your position is part of our job profile “Lead Garage Support”. Our generic job profiles compare groups of employees with similar tasks that are part of the same area of responsibility/team. The displayed title above ensures that you can find us.

Compensation package: 97% fixed base salary paid monthly, with a 3% performance-based bonus paid annually, dependent on company performance.

Company credit card for travel: whenever you travel a lot you know the struggle. You have to cover travel costs. Never do that again. With your company credit card your cash stays with you as long as you hand in your expense bill promptly.

Company pension plan.

Group accident insurance.

Bike leasing.

Discounts on our corporate benefits program with a broad range of partners.

In case you work on one of our sites, we offer subsidized meals.

Location-independency/flexibility:

Hybrid Remote: we work remotely within Germany and you can work from anywhere within the country of your employment; however we have regular on-site team events and you can work at any of our sites in Germany.

Structured Onboarding: you receive an individual onboarding plan, have multiple onboarding days in the beginning, and a wealth of e-learning, training, and documentation besides your team at your disposal.

Set-up: notebook, headset and mouse will be provided, other equipment upon request/need.

Vacation: 30 days a year.

Balance job & life: Flexible working hours: you decide where and when you work.

Culture:

Kununu Top Company 2023: we’re proud to state that our score currently sits at 4,2/5 with an 85%+ recommendation rate.

We value ownership, cooperation, entrepreneurial thinking & and self-reflection to communicate effectively as ONE team.

Team culture is Key! We have fun at work and beyond: There is always something to celebrate and regular team events.

Come as you are - do you prefer T-shirts over a shirt? Great.

Your contribution matters: shape our value-driven culture and agile transformation together with your colleagues – we’re curious, want to go one step further, build further trust together, and join forces to tackle our challenges as a team.

Please note that TecAlliance can only consider candidates for employment who are legally authorized to work in a country listed in the job posting, where we have an established legal entity and payroll system. We are currently unable to hire candidates who require relocation, visa support, or are located outside of that country. You can apply if you hold a work permit and are willing to move to or already reside in the country.

Please note that it is not possible to work outside of the country you are applying for. You must work from within the listed country unless the job posting specifies a certain city.