Lead Customer Success Engineer - Data & AI Security

Meyandy LLC; München; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Veeam is seeking a Lead Customer Success Engineer who collaborates across teams to drive long-term outcomes for the Securiti Data Command Center platform. You will own onboarding, adoption, and optimization while identifying churn risk and upsell opportunities.

Apply deep expertise in DSPM, Privacy, Data Security, and AI Governance to deliver measurable value for customers, aligning their success with product usage and strategic business goals.

Qualifikationen

• Collaborative and highly organized with strong communication skills.
• Solid technical understanding of Veeam'sSecuriti AI solutions.
• Experience driving onboarding, adoption, and optimization for enterprise platforms.

Aufgaben

• Set up customer accounts, onboard customers, orient stakeholders, and navigate administration portals.
• Identify expansion opportunities, analyze usage, and align outcomes with product adoption.

Jobbeschreibung

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam'sSecuriti AI solutions, and be motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Lead Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the SecuritiData Command Center platform.You'lllead onboarding, adoption, and optimization; proactivelyidentifychurn risk and upsell opportunities; and apply deepexpertisin DSPM, Privacy, Data Security, and AI Governance to deliver measurable customer value.

What You’ll Do

• Setup customer accounts;facilitateonboarding; orient stakeholders; walk through administration portals; introduce support channels.
• Identifyexpansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption.