Lead Customer Solutions Scientist (M/F) - Biopharma

Roquette; Walsrode; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

Roquette in Germany is seeking a Lead Technical Customer Solutions professional for their Health & Pharma Solutions unit. This permanent contract role, based in Germany, involves 30-50% travel across Northern Europe. The successful candidate will serve as a technical expert, supporting customers throughout the sales cycle and collaborating with various internal teams to deliver effective solutions.

Ideal candidates will possess a Ph.D. or Master’s degree and have 5-7 years of relevant experience in the pharmaceutical or biotechnology sector, particularly in formulation and process development.

Qualifications

• Ph.D. or Master's degree in a relevant field is required.
• 5–7 years of experience in pharmaceutical or biotechnology industry required.

Responsibilities

• Provide technical support on biologics and parenteral applications.
• Guide customers in selecting and implementing Roquette solutions.
• Build strong relationships with customer technical teams.

Skills

Expertise in biologics / injectable / parenteral applications

Ability to translate technical challenges into actionable solutions

Strong scientific communication and presentation skills

Cross‑functional collaboration and project management

Customer‑centric and proactive mindset

Education

Ph.D. or Master’s degree in Pharmacy, Pharmaceutics, Biotechnology or Life Sciences

Job description

Role & Team

To support the growth of our Health & Pharma Solutions (HPS) Business Unit, we are looking for our next Lead Technical Customer Solutions – Biopharma (M/F) on a permanent contract. Ideally based in Germany, with 30‑50% travel across Northern Europe. Alternative locations may include Benelux, the UK or Ireland.

This strategic role operates at the intersection of science and business, supporting biopharma customers from early development through commercialization. The role works closely with Sales, R&D, Marketing, Quality and Regulatory teams to ensure solutions are technically sound and commercially viable.

Mission

Act as a technical expert and key interface between customers and internal teams, contributing directly to customer success and business development.

Responsibilities

• Provide technical support to customers and deliver expert technical support on biologics and parenteral applications throughout the sales cycle.
• Understand customer R&D, formulation and process challenges.
• Guide customers in selecting and implementing Roquette solutions.
• Build strong scientific relationships and develop long‑term relationships with customer technical teams.
• Act as the link between customers and internal stakeholders, translating complex technical challenges into practical, actionable solutions.
• Contribute to business development by identifying new commercial opportunities and supporting strategic account development.
• Contribute to the successful positioning and adoption of Roquette’s solutions.
• Promote Roquette’s expertise, design and execute technical studies in collaboration with cross‑functional teams.
• Develop technical content such as white papers, case studies and presentations.
• Represent Roquette at scientific conferences and industry events.
• Provide market insights, monitor trends in biologics, manufacturing technologies and regulatory requirements.
• Capture customer feedback to support innovation and product development.

What We Will Love About You

• You are a scientific expert with a strong customer focus, able to bridge technical and business challenges.
• You are comfortable navigating complex environments, simplifying technical topics and driving projects forward with autonomy.
• You are curious, proactive and collaborative, thriving in international and cross‑functional settings.

Education

Ph.D. or Master’s degree in Pharmacy, Pharmaceutics, Biotechnology or Life Sciences.

Experience

5–7 years of experience in the pharmaceutical or biotechnology industry, with experience in formulation development, process development or technical support.

Key Skills

• Strong expertise in biologics / injectable / parenteral applications.
• Ability to translate technical challenges into actionable solutions.
• Strong scientific communication and presentation skills.
• Cross‑functional collaboration and project management.
• Customer‑centric and proactive mindset.

Languages

Fluent English required; Fluent German is a plus.

EEO Statement

Roquette is committed to equal opportunity by complying with EEO laws.