L2 onsite IT Support/ Desktop Support

Kryptos Technologies UK Limited; Frechen; Hybrid; EUR 45.000 - 55.000; Vollzeit

Zusammenfassung

A global technology firm is seeking an L2 Onsite IT Support Technician in Frechen, Germany. The role requires providing technical support for hardware, software, and connectivity issues. The technician will handle IT asset management and user account management, requiring proficiency in both German and English. The position is mostly onsite with some flexibility for remote work and occasional travel to Frankfurt.

Qualifikationen

• Experience in providing onsite technical support.
• Familiarity with IT security & compliance.
• Ability to train end-users on tools and security.

Aufgaben

• Handle tickets via ServiceNow for technical issues.
• Coordinate hardware refreshes and manage asset disposal.
• Provide user account management and access controls.

Kenntnisse

Technical support (L1/L2)

Multilingual (German + English)

Troubleshooting

User account management

Device lifecycle management

Tools

ServiceNow

Jobbeschreibung

L2 Onsite IT Support /Desktop Support

Overview

Location: Frechen, Germany (mostly onsite with some flexibility of remote). Occasional travel is required to cover the IT support person in Frankfurt office.

Duration: 12months+

Type: Contract

Support Type: Onsite, multilingual (German + English), 4 days/week during office hours

Responsibilities

• Technical Support (L1/L2): Handle tickets via ServiceNow from helpdesk or self-service portal; Provide onsite support for hardware, software, and connectivity issues; Escalate unresolved issues to L3 or vendors.
• IMAC Services: Install, move, add, and change IT equipment and software; Configure email, VPN, and network settings.
• Device Lifecycle Management: Coordinate hardware refreshes and data backups; Manage asset disposal and documentation.
• User Account & Access Management: Manage user accounts, passwords, MFA, and access controls.
• Networking & Connectivity: Troubleshoot LAN/WAN, VPN, and printer connectivity.
• Peripheral Support: Configure and troubleshoot printers, scanners, and external devices.

Requirements

• IT Security & Compliance: Ensure antivirus updates, assist in audits, and enforce security policies.
• Asset Management: Track IT inventory, perform audits, and manage shipments.
• Documentation & Reporting: Maintain knowledge base and document recurring issues.
• End-User Training: Provide IT orientation and training on tools and security.
• Project Support: Assist in infrastructure deployments, office relocations, and application rollouts.