L1 Support Engineer (m/f/*)

DEU 3M Healthcare Germany GmbH; Berlin; Hybrid; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An innovative company is seeking a dynamic L1 Support Engineer to enhance healthcare solutions across Germany and beyond. In this role, you will provide vital support for clinical coding systems, ensuring seamless operations in hospitals. Collaborating with diverse teams, you'll utilize your expertise in IT support and system operations to deliver exceptional service. This hybrid position offers the chance to work both remotely and in the Berlin office, making a real impact on patient care and healthcare professionals' efficiency. If you're passionate about technology and healthcare, this is the perfect opportunity for you.

Qualifikationen

• Proven track record in L1 IT customer support.
• Fluent language skills in German and professional communication.

Aufgaben

• Support coding solutions in German, Swiss, Belgium hospitals.
• Provide maintenance for clinical coding solutions.

Kenntnisse

L1 IT customer support

System operations

Software Development Lifecycle

Fluent in German

Professional communication

Ausbildung

Apprenticeship or Bachelor's degree in IT

Jobbeschreibung

L1 Support Engineer (m/f/*) page is loaded

L1 Support Engineer (m/f/*)

Apply remote type Hybrid locations DE, Berlin time type Full time posted on Posted Yesterday job requisition id R01120553 Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
As a Support Engineer (m/f/*) in our Health Information Systems division, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Supporting the coding solution in our German, Swiss, Belgium hospitals

• Providing comprehensive support and maintenance for the Smarte, KODIP, QS-Med, File inspector and MD Management products, clinical coding solutions for Germany

• Collaborating with customers to understand their needs and ensure successful support and usage of our solutions.

Your Skills and Expertise To set you up for success in this role

From day one, Solventum requires (at a minimum) the following qualifications:

• Apprenticeship or Bachelor's degree in IT or similar

• Proven track record in L1 IT customer support

• Fluent language skills in German

• System operations, including monitoring, logging, and troubleshooting

• Software Development Lifecycle processes

• Current, valid Driver’s License

• Professional verbal and written communication to people at all levels.

Additional qualifications that could help you succeed even further in this role include:

• Healthcare IT support experience.

• Language skills in English, French, Dutch.

Work location

Hybrid: Working together with the team in our Berlin offices is required at least 1 to 2 days a week.

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here , select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

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Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here continue to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions.

As it was with 3M, at Solventum all q ualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At Solventum, we create breakthrough solutions for our customers’ toughest challenges by pioneering game-changing innovations at the intersection of health, material and data science to change patients’ lives for the better — while enabling healthcare professionals to perform at their best.