Knowledge and Quality Manager IT Support fmd 233650

Digital Technology; Berlin; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading company in Berlin is hiring a Knowledge and Quality Manager IT Support for a permanent full-time position. You will enhance IT support quality through monitoring, analysis, and collaboration with partners, contributing to the digital transformation in the energy sector.

Leistungen

Flexible working arrangements

Development opportunities

Generous vacation

Mobility benefits

Retirement schemes

Qualifikationen

• Completed studies in business administration or equivalent with relevant professional experience.
• Fluency in German and English required.
• Willingness to travel regularly within Europe (approx. 2x/month).

Aufgaben

• Monitoring and analyzing knowledge usage in operational support.
• Evaluating IT support quality through sampling and KPI analysis.
• Collaborating with service partners on quality improvement initiatives.

Kenntnisse

Exceptional analytical skills

Affinity for numbers

Understanding of modern digital technologies

Fluency in German

Fluency in English

Ausbildung

Completed studies in business administration or equivalent

Jobbeschreibung

Digital Technology GmbH is hiring a Knowledge and Quality Manager IT Support (f/m/d) for a permanent full-time position.

Join us in shaping the energy transition by leading digital transformation across Europe. We develop innovative ideas, implement new technologies, and deliver sustainable solutions to make new energy work.

The team & your impact

Contribute to enhancing our IT support by leveraging your passion for digital technology and analytical skills. Your responsibilities include:

1. Monitoring and analyzing knowledge usage in operational support to identify patterns and improvement opportunities.
2. Evaluating IT support quality through monthly sampling and KPI analysis.
3. Collaborating with service partners to discuss quality and develop improvement initiatives.
4. Working with product and service owners to promote knowledge sharing and creation.
5. Supporting the development and enhancement of knowledge articles and resources.
6. Increasing the use of AI search engines and other technologies to improve user experience.

Your profile: authentic & open-minded

Ideal candidates will have:

• Completed studies in business administration or equivalent with relevant professional experience.
• Exceptional analytical skills and a high affinity for numbers.
• Understanding of modern digital technologies.
• Experience working in international, cross-functional teams.
• Fluency in German and English.
• Willingness to travel regularly within Europe (approx. 2x/month).

Our benefits: smart & useful

We offer flexible working arrangements, development opportunities, community engagement, generous vacation, mobility benefits, retirement schemes, and more.

For questions, contact our Talent Acquisition Team. Please submit applications via our portal; we cannot accept email or postal applications.

Contract type: Permanent

Working time: Full-time

Company: Digital Technology GmbH

Function area: IT / Digital; Corporate Digital Technology; IT Infrastructure & Services; Quality Management

Required Experience: Manager

Key Skills: Baan, English, Ideas, Access, Games, Application Management