Know Your Customer Operations Specialist (all genders)

Next Frontier Capital; Berlin; Vor Ort; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

J.P. Morgan in Berlin is seeking a Know Your Customer Operations Specialist to ensure regulatory compliance and maintain high due diligence standards.

The role conducts end-to-end Enhanced Due Diligence for complex cases, investigates KYC alerts, and collaborates with compliance, legal and support teams. Ideal candidates have 2+ years in AML/KYC or related fields, strong analytical skills, and proficient English; German language knowledge is a plus.

Qualifikationen

• 2+ years of related experience in Audit, Compliance, Anti-Financial Crime, Anti-Money Laundering, KYC or related roles in Banking/FinTech.
• Strong analytical and research skills with ability to deep-dive and resolve issues.
• Ability to assess customer risk profiles and assign appropriate risk levels.
• Growth mindset and willingness to learn and collaborate within the team.
• Excellent communication in English; German knowledge is advantageous.

Aufgaben

• Engage in building KYC operational processes, guidelines, procedures, tools and reporting requirements.
• Conduct end-to-end Customer Due Diligence per regulatory requirements and internal policies.
• Monitor, investigate and opine on KYC alerts following established procedures.
• Review high risk customer identification during onboarding for accuracy and completeness.
• Escalate high-risk cases timely to the appropriate teams for action.
• Perform Quality Control on KYC Due Diligence processes where applicable.
• Collaborate with compliance, legal and customer support to address KYC issues.
• Communicate with prospects/customers when additional KYC information is needed.
• Provide input to enhance KYC processes based on experience in customer due diligence and regulatory compliance.

Kenntnisse

KYC Operations

Regulatory Compliance

AML/KYC

Due Diligence

Risk Assessment

Analytical Thinking

Communication

English Proficiency

German Proficiency

Ausbildung

Economics/Finance/Banking/Business Administration/Engineering

Tools

MS Office

KYC Software

Databases

Jobbeschreibung

Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we’re looking for a passionate Know Your Customer Operations Specialist (all genders).

As a Know Your Customer Operations Specialist you will be a vital part of our team, responsible for ensuring compliance with regulatory requirements and maintaining the highest standards of customer due diligence. Conduct end-to-end Enhanced Due Diligence (EDD) for complex/high-risk KYC cases, and investigate KYC related alerts. Ideally, you will bring 2+ years’ experience in AML/KYC, compliance, audit, or financial crime within financial services/fintech, and strong analytical, investigative, and communication skills to assess customer risk profiles/alerts and drive issues to resolution. English required (German a strong plus); MS Office proficiency and a growth mindset are expected. Preferred: Good KYC/AML and German regulatory knowledge, familiarity with screening/KYC tools and digital banking/payments, Relevant AML/ KYC accreditations (e.g. ACAMs or similar).

Job Description

• Engage and contribute in building KYC related operational processes, including analysis content, relevant guidelines and procedures, as well as tools & reporting requirements.

• Conduct end-to-end Customer Due Diligence in accordance with regulatory requirements and internal policies.

• Monitor, investigate and opine on alerts generated by the KYC systems, taking appropriate action in line with established procedures.

• Review and verify high risk customer Identification documentation and other provided information during the onboarding process.

• Ensure timely and clear escalation of high -risk cases to appropriate teams for further investigation and action.

• Perform Quality Control, as applicable, on KYC Due Diligence related processes

• Collaborate with internal stakeholders, including compliance, legal, and customer support teams, to address KYC-related issues and inquires.

• Communicate with prospects/ customers when additional KYC related information or documentation is required.

• Provide valuable input and recommendations for enhancing existing KYC processes, drawing on expertise in customer due diligence and regulatory compliance.

Required qualifications, capabilities, and skillset

• Relevant education in Economics, Finance, Banking, Business Administration, Engineering (or similar) and / or Bank Ausbildung.
• 2+ years of related working experience in Audit, Compliance, Anti-Financial Crime, Anti-Money Laundering, KYC and/or other Controlling / Investigating related roles within Banking / Financial Services / FinTech or similar.
• Clear and effective communication is crucial for interactions with internal stakeholders, customers and regulatory authorities, as applicable.
• Very good analytical and research skills, with the ability to deep-dive and investigate issues to reach a successful resolution.
• The ability to review and assess customer risk profiles & related alerts and assign appropriate risk levels based on established criteria.
• Growth mindset and a passion for learning and self-development.
• A commitment to collaboration and collective growth within the team.
• Very good computer literacy, including MS Office Suite Applications.
• Excellent communication skills in English (both verbally and in writing), German strongly advantageous.

Preferred qualifications, capabilities and skills

• In-depth understanding of KYC regulations, AML laws, and Compliance frameworks in the financial services industry.
• Good Knowledge of the German regulatory framework and best practices regarding KYC processes
• Familiarity with KYC software, databases, and customer screening tool, as well as the ability to adapt to new technologies
• Familiarity with digital banking platforms, payment systems, and financial technologies.
• Relevant AML/ KYC accreditations (e.g. ACAMs or similar)

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Conduct end-to-end Enhanced Due Diligence & investigate KYC related alerts, in line with regulatory requirements and internal policies.