Key Customer Manager

Intuitive; Hamburg; Vor Ort; EUR 120.000 - 180.000; Vollzeit

Zusammenfassung

Intuitive, a global leader in robotic-assisted surgery, seeks a Key Customer Manager (KCM) to drive strategic partnerships with major hospitals and academic centers in the DACH region. You will shape long-term account strategies, build executive relationships, and scale robotic surgery programs across Germany, Austria, and Switzerland.

You will coordinate cross-functional teams to deliver value, design scalable education paths, and guide capital expansion aligned with customer priorities.

Qualifikationen

• Bachelor’s degree or equivalent experience.
• 7+ years’ experience in the medical device industry.
• Experience in strategic account management and multi-stakeholder programs.
• Fluency in German and English; DACH landscape knowledge is a plus.

Aufgaben

• Own long-term development strategy for a portfolio of high-priority accounts across Germany, Austria, and Switzerland.
• Build trusted relationships with executive, clinical, operational, and financial stakeholders.
• Establish structured account governance with steering committees and program reviews.
• Partner with customers to design, launch, and scale robotic surgery programs.
• Drive program performance and evolve toward centers of excellence.
• Identify opportunities to expand robotic surgery into new clinical areas and care settings.
• Develop long-term capital expansion strategies aligned with customer priorities.

Kenntnisse

Stakeholder management

Executive communication

Project coordination

Cross-functional collaboration

Ausbildung

Bachelor’s degree or equivalent experience

Jobbeschreibung

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

As aKey Customer Manager (KCM), you will play a pivotal role in shaping the future of robotic surgery across the DACH region. Working with leading hospital networks, university hospitals, and academic medical centers, you will build strategic partnerships, develop innovative surgical programs, and drive the sustainable growth of robotic surgery across your accounts.

Roles and responsibilities:

• Own the long-term development strategy for a portfolio of high-priority accounts, including IDNs, university hospitals, and academic centers across Germany, Austria, and Switzerland
• Build trusted, lasting relationships with executive, clinical, operational, and financial stakeholders
• Establish structured account governance, including executive steering committees, strategic business reviews, and clear performance milestones to drive accountability and progress
• Partner with customers to design, launch, and scale new robotic surgery programs tailored to their clinical and strategic priorities
• Support customers in continuously improving program performance and evolving toward recognized centers of excellence
• Identify and develop opportunities to expand robotic surgery into new clinical areas and care settings
• Cultivate strong relationships with teaching hospitals, residency and fellowship programs, key opinion leaders, and professional medical organizations
• Support academic partners in building structured robotic surgery education and training pathways that align with their broader institutional goals
• Develop long-term capital expansion strategies in line with customer priorities, program maturity, and growth potential
• Clearly articulate the clinical, operational, and economic value of robotic surgery programs to support customer investment decisions and business cases
• Serve as the central coordinator across internal teams — including Sales, Marketing, Clinical & Medical Affairs, and other functions — to ensure seamless, aligned execution of account strategies
• Contribute customer and market insights to shape broader DACH and regional strategies

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum of 7years’ experience in the medical device industry.
• Proven track record in strategic account management, preferably in medical devices, surgical robotics, or a related healthcare field
• Strong ability to engage and influence senior stakeholders across clinical, operational, and executive levels
• Experience developing and executing complex, multi-stakeholder programs within hospital or health system environments
• Excellent communication, facilitation, and project coordination skills
• Comfortable operating in a matrixed, cross-functional organization
• Fluency inGerman and English; strong knowledge of the DACH healthcare landscape is a significant advantage