Key Account Specialist (Inside Sales) - m/f/d

Ocean Network Express; Hamburg; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Join a leading shipping company as a Key Account Specialist (Inside Sales) in Hamburg. In this role, you will manage key accounts, ensuring top-level customer service and proactive account management. You will need at least 3 years in the shipping industry and strong skills in communication and negotiation.

Leistungen

Modern workplace environment

Mobile working options (2 days/week)

Flexible working hours

Company pension scheme

30 days of vacation annually

Career development opportunities

Qualifikationen

• At least 3 years of shipping experience, preferably in Inside Sales or Key Accounts.
• Fluent in English and local language, with strong customer service skills.
• Persuasive, target-driven, and excellent in communication.

Aufgaben

• Support Global Key Account Executives for designated accounts.
• Maintain customer satisfaction and service excellence for key accounts.
• Follow up on sales leads and manage accounts proactively.

Kenntnisse

Customer focus

Communication

Negotiation

Digital orientation

Persuasiveness

Service orientation

Tools

MS Excel

Jobbeschreibung

Join to apply for the Key Account Specialist (Inside Sales) - m/f/d role at Ocean Network Express.

Job Purpose & Primary Responsibilities

In this role, you will support Global Key Account Executives for designated accounts, ensuring smooth customer service and proactive account management.

• Maintain customer satisfaction and service excellence for key accounts
• Follow up on sales leads and manage accounts proactively
• Prepare quotations and follow up with customers
• Negotiate prices and optimize cargo mix
• Update and produce ratesheets
• Communicate actively with internal and external stakeholders
• Handle enquiries or complaints as escalation point
• Coordinate cross-functionally to resolve operational issues
• Ensure compliance with company policies
• Promote e-commerce platforms and self-service tools

Required Skills and Competencies

• At least 3 years of shipping experience, preferably in Inside Sales or Key Accounts
• Strong customer focus and service orientation
• Persuasive, target-driven, with excellent communication and negotiation skills
• Advanced MS Excel skills and administrative capabilities
• Broad shipping knowledge with a cross-functional and commercial mindset
• Fluent in English and local language
• Digital orientation and growth mindset

What We Offer

• Modern workplace environment
• Mobile working options (2 days/week)
• Flexible working hours
• Company pension scheme
• 30 days of vacation annually
• Open communication and innovative collaboration
• Career development opportunities

This position is located in Hamburg.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Sales and Business Development
• Industries: Transportation, Logistics, Supply Chain, Storage

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