Key Account Specialist (Inside Sales) - m / f / d

Ocean Network Express; Hamburg; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

A leading global shipping company seeks a Key Account Specialist (Inside Sales) to support Global Key Accounts in Hamburg. The role emphasizes customer management, negotiations, and cross-functional collaboration, along with a focus on e-commerce platforms. A competitive salary and benefits, including mobile working and 30 days of vacation, are offered.

Leistungen

Mobile working possibilities (2 days per week)

Flexible working time

Company pension scheme

30 days vacation

Open communication and innovative collaboration

Qualifikationen

• Minimum 3 years of professional shipping experience preferred.
• Business fluent in English and local language.
• Strong administrative focus and shipping knowledge.

Aufgaben

• Responsible for supporting Global Key Account Executives.
• Proactive account management including follow-up on leads.
• Make quotations and negotiate prices.

Kenntnisse

Customer focus

Communication

Negotiation

MS Excel

Digital orientation

Jobbeschreibung

KEY ACCOUNT SPECIALIST (INSIDE SALES) - m / f / d

JOB PURPOSE & PRIMARY JOB RESPONSIBILITIES

In this role you will be responsible for complementing and supporting Global Key Account Executives activities for designated Global Key Accounts.

• Smooth customer and service oriented performance for designated key accounts
• Proactive account management incl. follow-up on sales leads
• Make quotations to customers for designated accounts incl. followup
• Negotiate prices and secure best cargo mix
• Produce and update ratesheets
• Active communicator with international internal as well as external stakeholders
• Escalation point for enquiries or complaints
• Liaise cross functionally to overcome operational issues
• Ensure compliance with company rules
• Promoting e-commerce platform and self-service tools as applicable

REQUIRED SKILLS AND COMPETENCIES

• A minimum of 3 years of professional shipping experience preferably within Inside Sales / Key Account
• Distinct customer and service focus
• Persuasive, target and result oriented, competitive with strong communication and negotiating skills
• Advanced MS Excel skills and a strong administrative focus
• Broad shipping knowledge with cross functional and commercial mindset & knowhow
• Business fluent in English and local language
• Strong digital orientation and growth mindset

WHAT WE OFFER

• Mobile working possibilities (2 days per week)
• Flexible working time
• Company pension scheme
• 30 days vacation
• Open communication and innovative collaboration

Located in the Hamburg office.