Key Account Manager (f/m/d) - Remote in Germany

Synera GmbH; Hamburg, Bremen; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Join a leading company revolutionizing engineering processes as a Key Account Manager. You will drive platform adoption among top-tier engineering teams like BMW and Airbus, manage key accounts, and develop strategies to enhance product development. This role offers flexible working options and a significant development budget to enhance your skills while making a measurable impact on the future of AI-powered product development.

Leistungen

Personal development budget of €2,000

Flexible public holidays

Unlimited vacation policy

Wide range of employee perks including coaching

Regular team events and coffee breaks

Qualifikationen

• 5+ years of key account experience in engineering.
• Solid understanding of CAx tools in aerospace/automotive.
• Proficient in German for customer communication.

Aufgaben

• Lead software rollouts and manage customer relationships.
• Identify upsell opportunities and collaborate with sales teams.
• Assess customer health and develop action plans.

Kenntnisse

Enterprise Project Management

Customer Data Analysis

German Language Proficiency

Proactive Mindset

Tools

CAx Tools

Jobbeschreibung

Ready to disrupt how engineers work? At Synera, you’ll partner with leaders like BMW and Airbus to roll out next-gen Multi-Agent Systems, automating the grind and scaling innovation across entire product teams.

WHAT YOU WILL DO

You'll lead the expansion of our key enterprise accounts by driving the adoption of Synera’s platform across engineering divisions, empowering teams to reduce time-to-market and scale innovation. You’ll work closely with Sebastian, Jeron, Max, Michi, David and our teams from sales, marketing and product. Collaboratingwith solution engineers will allow you to develop custom solutions that enhance our customers' product development processes. Additionally, you'll work with sales and product teams to identify upsell opportunities, share customer insights for continuous product improvements, and collaborate with the marketing team to publish customer success stories.

Focus areas for your new job:

1. You will lead software rollouts to ensure early value realization to ourcustomers.

2. You serve as the main point of contact for your accounts and manage stakeholders between customer engineering teams and Synera’s internal solution engineers, AI, and Academy teams.

3. You manage long-term relationships and scale adoption across departments through proactive outbound activities.

Your Week at a Glance

• Monday:You kick off with company-wide and team meetings to align on priorities, then join the Customer Success Task Force to share insights and learnings.

• Tuesday: You join the daily stand-up and lead an Executive Business Review (EBR) with a key account to assess progress and identify new expansion opportunities.

• Wednesday: After the daily stand-up, you plan an upcoming on-site event with a customer like Volvo, and use your outbound time to expand your opportunity pipeline.

• Thursday: You host an on-site workshop to uncover new Agentic AI use cases and conduct a Quarterly Business Review (QBR). You wrap up with an opportunity funnel review.

• Friday: You analyze customer health metrics, develop action plans for Agentic AI implementation projects, and join a product webinar to stay up to date before heading into the weekend.

Here’s a photo of the last CS team event, we’d love to welcome you to the next one!

WHAT'S IN IT FOR YOU?

• Be part of a dynamic team of engineering experts, all passionate about tech products, and to turn our customers into stars.

• Take on a high level of responsibility right from the start, work collaboratively with your team members to gain new knowledge and skills to continuously improve our operations.

• Collaborate directly with top-tier engineering teams at Hyundai, Airbus, Ariane, Miele, and more to shape the future of AI-powered product development.

• You use your yearly personal development budget of 2.000€ or buy interesting books with our business account to improve in an area of your choice.

• We don't believe in one-fits-all solutions and therefore let you decide when & where to work (as long as you have a residency in Germany).

• Flexible public holidays - swap days off according to your values and beliefs!

• Need time to recharge your batteries? No problem - talk to your team and take as much time off as you like. We don't count your vacation days as we trust all our team members to decide what's best for them and the company.

• You benefit from a wide range of employee perks - including access to Wellpass and personalized coaching - to support your physical, mental, and professional well-being.

• In case you work remotely, we'll help you get set up at home and invite you to come and visit Bremen from time to time.

• Spend time together with your colleagues during regular team events, virtual coffee breaks, or spontaneous afterworks :-) For summer & winter, we usually get together with the whole company to spend 2-3 days somewhere nice!

WHAT YOU NEED TO SUCCEED

Even if you don't meet all the criteria perfectly, but believe you have a lot to bring to the role, we encourage you to apply. You don’t need to match all the listed requirements exactly to be considered.

• You have 5+ years of proven key accountexperience in engineering, with a strong background in enterprise project management and/or consultancy.
  

• You have a solid understanding of CAx tools and their applications in engineering fields like aerospace and/or automotive.

• You are proficientin the German language to effectively communicate with German-speaking customers and stakeholders.

• You have strong skills to analyze customer data and metrics to proactively address churn risks and continuously drive growth.
  

• You have a proactive and solution-focused mindset, with a proven track record of managing enterprise accounts and delivering measurable growth numbers.

P.S. Synera is a place where everyone can grow, and every voice is valued. So, however you identify yourself and whatever background you have, if this role excites you, please apply with your English CV (no photo or date of birth needed) and tell us how your unique perspective will benefit our CS team.

Why Synera?

Synera is a process automation platform specifically designed for engineers. Trusted by Airbus, BMW, EDAG, and Miele, it allows building complex automations 10x faster. Thanks to the user-friendly UI and shareable templates, anyone can easily use and modify them to level up their work, without programming skills.

We’re changing the way product development works and are looking for a Key Account Manager(f/m/d) to help us revolutionize engineering. Do you want to join?