Key Account Manager - EU

Avomind; Berlin; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

A leading software development and IT consulting company is looking for an experienced Key Account Manager to oversee and grow a diverse portfolio across various industries. This role is crucial for ensuring client satisfaction, managing a portfolio valued between $20m-$30m, and fostering long-term relationships with clients.

Qualifikationen

• 5+ years in account management, client services, or customer success.
• Experience in software development or IT consulting industry is highly desirable.
• Proven ability to develop relationships with senior stakeholders.

Aufgaben

• Ensure client needs are met and trust is built.
• Develop account-specific strategies and growth plans.
• Monitor and report on account performance and KPIs.

Kenntnisse

Negotiation

Interpersonal skills

Analytical skills

Ausbildung

Bachelor's degree in business, marketing, or related field

Advanced degree

Jobbeschreibung

Our client is a leading software development and IT consulting company, providing end-to-end solutions to global clients across various industries. Headquartered in New York City, they specialize in delivering high-quality digital products by leveraging cutting-edge technologies such as AI, IoT, and cloud services.

They are a top-tier software engineering company operating in over 20 offices and employing 3,000 talented professionals across Europe, Central Asia, Georgia, and Latin America. They have dedicated offices for business development in markets such as the USA, the UK, and the EU (Vienna and Berlin). They collaborate with a diverse range of clients, from startups to industry leaders, delivering custom products that enhance their business success.

Services provided include: Software Development, Quality Assurance and Test Automation, AI and Machine Learning, DevOps, Big Data, Business Intelligence, Cybersecurity, UI/UX, and Design Thinking.

Industries served include: EdTech, Healthtech, Fintech, Real Estate, Logistics, Transportation, Marketing, and AdTech.

With over 20 years of experience, they aim to be the first choice for top talent, clients, and partners. Recognitions include Deloitte, Global Outsourcing 100, 5000, and Financial Times awards. Partnerships with Amazon, Google, Microsoft, Salesforce, and MongoDB provide access to the latest technologies and certifications.

Position Overview:

They are seeking an experienced Key Account Manager to manage and grow their existing portfolio of clients on the East Coast of the USA.

You will oversee a diverse portfolio across various industries, ensuring client satisfaction and fostering long-term relationships.

As a Key Account Manager, your role is vital in client retention and growth, supporting the company's market position and service offerings.

Key Responsibilities:

• Ensure client needs are met and trust is built and maintained.
• Grow the portfolio through upselling and cross-selling by identifying opportunities.
• Develop account-specific strategies and growth plans using data and market insights.
• Proactively manage potential risks and implement mitigation strategies.
• Create and execute engagement plans, including quarterly and annual reviews.
• Collaborate with sales, delivery, and marketing teams to align goals.
• Monitor and report on account performance and KPIs, providing insights to leadership.
• Maintain client retention through regular engagement and risk mitigation.
• Drive continuous improvement within the account management team.
• Stay informed on industry trends to anticipate client needs.
• Manage a portfolio valued between $20m-$30m across 20-30 accounts.
• Require 5+ years in account management, client services, or customer success.
• Proven ability to develop relationships with senior stakeholders and ensure long-term partnerships.
• Experience in software development or IT consulting industry is highly desirable.
• Strong negotiation, interpersonal, and analytical skills.
• Understanding of software development processes and lifecycles.

Nice to have:

• Bachelor's degree in business, marketing, or related field; an advanced degree is a plus.
• Technical experience in software development or management.
• Experience in industry verticalization.