Key Account Manager

Global Blue; Düsseldorf; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading financial services company in Düsseldorf is seeking a Key Account Manager to manage key accounts and achieve budget targets. Responsibilities include relationship management, acquiring new merchants, and communicating effectively with merchants' headquarters. The ideal candidate should have 5+ years of sales experience and strong customer orientation. Competitive salary and benefits are included.

Qualifikationen

• Proven experience in sales or customer relationship management roles required.
• Basic knowledge of MS Office products is helpful.

Aufgaben

• Manage a portfolio of assigned Key Account Merchants.
• Acquisition and retention of new merchants.
• Delivery of budgeted targets assigned.

Kenntnisse

Sales experience

Customer orientation

Good communication skills

Problem-solving attitude

Ausbildung

5 years of sales experience

Business English

Tools

MS Office

Jobbeschreibung

Main duties and responsibilities

Achievements of Budget targets management and conduct of contractual negotiations, ensure store level activities are delivered through the Sell-Out team via the Sales Manager, accurate commercial and financial Key Accounts Management, initiating corrective actions if major deviation to plan, handling all activities and decisions with the “grandfather” principle with highest level of integrity Customer Expectations Evaluation and monitoring creation and delivery of action plans as MCNC, Marketing, Promotions, Incentives etc. accurate use of CRM.

• Delivery of budgeted targets assigned
• Delivery of account specific contractual obligations
• Delivery of new business targets
• Relationship management at merchants Head Office level, serving as their primary point of contact for all business-related matters
• Brick wall accounts against competitors
• Ensure that all relative information regarding the market and the business trend, be transmitted to the organization in an updated, qualified, and transparent way
• Manage a portfolio of assigned Key Account Merchants
• Achieve Refund Ratio, Hit Rate and any other sales targets taking corrective action when result materially deviates from expected
• Acquisition of new merchants, retention, and recovery of existing merchants
• Improve merchants’ knowledge and expertise with our services
• Maximize TFS business (IR and RR management)
• Maximize DCC business (Hit Rate management)
• Ensure proper communication with the merchants HQ
• Document in CRM all merchant’s specific information and activity done

Main KPI’s

Client retention

New Sales / Hunting

Cross-selling

Contract renewal

GB services and products

Account Plans

Preferable skills and competencies

Proven experience in sales, key account management or relevant customer relationship management roles

Good customer orientation

Good communication skills

Ability to create personal relationship

Problem solving attitude

Basic knowledge of MS Office products

Business Knowledge / Educational Background

5 years of sales experience

Business English