KERING EYEWEAR Sales Support Specialist

TN Germany; München; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen im Luxusgüterbereich sucht einen engagierten Mitarbeiter zur Unterstützung des Sales Support Teams in München. In dieser Rolle sind Sie verantwortlich für die Verwaltung des Auftrags- und Lieferflusses, die enge Zusammenarbeit mit dem Vertriebsteam und die Sicherstellung eines exzellenten Kundenservice. Diese Position bietet Ihnen die Möglichkeit, aktiv zur Entwicklung des Unternehmens beizutragen und Ihre Fähigkeiten in einem dynamischen, internationalen Umfeld weiterzuentwickeln. Wenn Sie eine Leidenschaft für Kundenservice und Teamarbeit haben und in einem inspirierenden Umfeld arbeiten möchten, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifikationen

• Mindestens 2 Jahre Erfahrung im Kundenservice oder kundenorientierten Umfeld.
• Ausgezeichnete Kommunikationsfähigkeiten in Deutsch und Englisch.

Aufgaben

• Verwaltung des Auftragsflusses für das zugewiesene Kundenportfolio.
• Zusammenarbeit mit dem Vertriebsteam zur Unterstützung der täglichen Aktivitäten.
• Sicherstellung der Einhaltung von Verkaufsrichtlinien.

Kenntnisse

Kundenorientierung

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Teamarbeit

Strukturierte Arbeitsweise

Motivation

Ausbildung

Bachelorabschluss in Fremdsprachen

Bachelorabschluss in Marketing

Bachelorabschluss in Betriebswirtschaft

Bachelorabschluss in Mode-/Einzelhandelsmanagement

Tools

SAP/ERP

Microsoft Office (Outlook, Excel, PowerPoint)

Jobbeschreibung

Social network you want to login/join with:

Client:

KERING EYEWEAR DACH GMBH

Location:

Job Category:

-

EU work permit required:

Yes

Job Reference:

e409a66f6f1f

Job Views:

1

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

Description

Your opportunity

You will support the Sales Support Team in our Munich office in:

• Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion
• Working closely with the sales team to support them in daily activities and deliver excellent customer service
• Ensuring compliance with sales business policies
• Managing collections and customer appointments in our showroom in the Munich office
• Collaborating with customer service and logistics teams located at our headquarters in Padova, Italy

How you will contribute

• Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
• Managing order flow from order entry to order delivery in compliance with agreed trade terms
• Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
• Managing backorders ensuring a clean customer portfolio
• Showing active participation in both organisational preparation and execution by supporting Sales events such as Buying Days and Roadshows Collection presentations Showroom appointments
• Issuing sales/customer-related reporting to the benefit of both sales team and customer
• Implementing and enhancing customer service-related procedures, processes and systems
• Participating to ad hoc sales-related activities and/or projects
• Support the day-to-day activities

Who you are

• A university graduate with a bachelor’s degree in Foreign languages, Marketing, Business Administration or Fashion/Retail Management with excellent results
• Proven experience (+2 years) in a B2B or B2C customer-service role or in a customer-facing environment and a customer-oriented approach
• Excellent communication skills in German & English (minimum B2 level German needed). French language skills will be considered as a plus
• Sales experience within a controlled environment considered a plus
• Experience with SAP/ERP implementation considered a plus
• Good business knowledge of order-to-cash flows, sales principles and methods
• Proficient in Microsoft Office programs, mainly Outlook, Excel and PowerPoint
• A reliable team member
• Structured and proactive way of working
• A problem-solver with a “hands-on” approach to work
• Focus on results
• Motivated, curious, creative and open to new challenges

Why work with us?

This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.