Junior Technical Support Specialist (1st level)

Matrix42; Frankfurt; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

Join a leading provider of digital workspace management solutions as a Junior Technical Support Specialist. You will be the first point of contact for customer inquiries, focusing on incident logging and basic troubleshooting. This role requires excellent communication skills and a customer-oriented mindset. You will collaborate with 2nd line support to resolve complex cases while maintaining high customer satisfaction. With a strong emphasis on personal and professional growth, this innovative firm offers flexible working hours, 30 days of vacation, and various learning opportunities. Thrive in a dynamic environment where your contributions make a real impact!

Leistungen

Learning & Development Opportunities

Social Day for community assistance

Bicycle leasing

Fitness membership or job ticket

Retirement plan

Monetary bonus

Qualifikationen

• University degree in IT related field or comparable.
• Basic understanding of IT infrastructure and software applications.

Aufgaben

• Respond to customer inquiries via phone, email, and ticketing systems.
• Perform initial troubleshooting for technical incidents and service requests.

Kenntnisse

Problem-solving skills

Customer communication

Basic IT infrastructure knowledge

Troubleshooting

SQL databases knowledge

Active Directory knowledge

ITSM platforms knowledge

Business fluent English

Business fluent German

Ausbildung

University degree in IT related field

Jobbeschreibung

As a (Junior) Technical Support Specialist , you will be the first point of contact for customer inquiries, focusing on incident logging, basic troubleshooting, and timely escalation of more complex issues. You will provide excellent customer communication and ensure efficient resolution of common technical problems within a specific solution area.

• Respond to customer inquiries via phone, email, and ticketing systems
• Perform initial troubleshooting for technical incidents and service requests
• Prioritize all in-coming ticket types and secure the right assignments of the incidents and service requests
• Accurately document issues, resolutions, and escalation paths in the system.
• Guide customers through self-service options and knowledge base resources.
• Collaborate with 2nd line support to ensure timely resolution of complex cases.
• Maintain a high level of customer satisfaction through clear and professional communication.

Your profile

• University degree in IT related field or comparable
• Basic understanding of IT infrastructure, networking, and software applications.
• Strong problem-solving skills and ability to follow troubleshooting guides.
• Excellent communication skills and a customer-oriented mindset.
• Ability to work efficiently in a fast-paced environment.
• Knowledge of SQL databases, Active Directory, or ITSM platforms is an advantage.
• Business Fluent English and German . Finish or any other languages is a plus.

Why us?

Matrix42 is a leading provider of digital workspace management solutions, specializing in software that streamlines IT operations, enhances security, and optimizes digital experiences for businesses. The company offers innovative tools for managing endpoints, software assets, and service desks, empowering organizations to manage their IT infrastructure and improve productivity efficiently. With a focus on automation and integration, Matrix42 helps companies navigate the complexities of modern IT environments, ensuring smooth operations and a seamless user experience.

Your contact person

We could tell you all about the free fruit and drinks in the office, that you will have flexible working hours, 30 days of vacation or that remote work is part of everyday life. But in our eyes, that's not a benefit, it's standard. Here are some of our benefit offers :

• Learning & Development Opportunities - Up to 6 additional days off for personal or professional development
• One Social Day for you to assist in social settings or attend events that help improve our environment
• Bicycle leasing, the contract, and insurance will run through us
• The possibility to choose an additional benefit that works for you either a fitness membership, job ticket, retirement plan, or a monetary bonus

And many more... ask us about it!

About us

Our ambition is to be the European choice in service management!

By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers' everyday tasks. Join our diverse team of 600 professionals spread across Europe.

Our culture is built on strong values (We love customers, Make it happen, Better every day, With respect), with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and life.