Junior Systems Administrator

SOS International LLC.; Wiesbaden; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

SOS International LLC is seeking a Junior Systems Administrator to join our IT team. This role focuses on Tier 2 technical support, troubleshooting various issues, and maintaining systems. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment. A strong emphasis on following ITIL processes and achieving certifications is essential for this position.

Qualifikationen

• Minimum 3 years of experience on an IT service desk with escalation support.
• Active DoD Secret Clearance.
• Ability to work effectively with cross-functional teams.

Aufgaben

• Provide Tier 2 support for escalated technical issues.
• Troubleshoot hardware, software, network, and application issues.
• Document resolutions and contribute to the IT knowledge base.

Kenntnisse

Technical Support

Troubleshooting

Communication

Ausbildung

Associates degree in IT-related field

Tools

ITIL 4 Foundations certification

MCSA: Windows Server 2016

IAT Level II certification

Jobbeschreibung

Overview

SOSi is seeking a dedicated and technically skilled Junior Systems Administrator to join our dynamic IT team supporting our government customer. This role primarily focuses on handling Tier 2 service desk tickets, providing in-depth technical support, and maintaining systems across a secure network environment. The ideal candidate is detail-oriented, proactive, and eager to grow in a fast-paced, mission-driven environment.

Essential Job Duties

• Provide Tier 2 support for escalated technical issues via service desk tickets.
• Troubleshoot hardware, software, network, and application issues.
• Collaborate with senior administrators and engineers to resolve complex technical challenges.
• Maintain user accounts, system backups, and patch management processes.
• Document resolutions and contribute to the IT knowledge base.
• Adhere to ITIL processes and maintain compliance with DoD cybersecurity policies.
• Support infrastructure projects and system upgrades as needed.

Minimum Requirements

• Minimum 3 years of experience on an IT service desk with demonstrated escalation support.
• Associates degree in an IT-related field (or two years of IT experience in lieu of degree).
• ITIL 4 Foundations certification.
• MCSA: Windows Server 2016 or higher-level server certification.
• IAT Level II certification (e.g., CompTIA Security+ CE, CSA+, GSEC).
• Active DoD Secret Clearance.
• Strong communication skills and the ability to work effectively with cross-functional teams.

Preferred Qualifications

• Microsoft Certified: Azure Administrator Associate (AZ-104).
• VMware Certified Professional (VCP) certification.
• Proficiency with workstation, application server, and database server platforms.
• Experience supporting DoD, especially Army environments.

• Fluency in a foreign language is a plus.

Work Environment

• Working conditions are normal for an office environment.
• Fast paced, deadline-oriented environment.

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.