Junior Solution Engineer (f / m / d) - Permanent employee, Full-time • Remote / Munich - GERMAN[...]

ticketbro; München; Hybrid; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

An innovative company is seeking a Junior Solution Engineer to enhance its mobile booking platform. This role involves collaborating with sales and engineering teams to deliver exceptional user experiences and support clients effectively. You will have the opportunity to work on exciting projects, solve technical challenges, and contribute to shaping the future of online booking technology. With a flexible work environment and a focus on professional growth, this position is perfect for those passionate about technology and customer success.

Leistungen

30 days of annual leave

Relocation support

Access to top-quality equipment

Opportunity to work with executives

Qualifikationen

• 1+ years in a technical or customer-facing role, preferably in pre-sales.
• Strong knowledge of React Native and Node.js.

Aufgaben

• Support clients with product inquiries and manage requests.
• Collaborate with sales to understand client challenges.

Kenntnisse

React Native

Node.js

AWS Lambda

GraphQL

TypeScript

Customer Communication

Problem Solving

Presentation Skills

Tools

AWS CDK

Stripe

Jobbeschreibung

We’re on a mission to build the most intuitive mobile booking platform to connect individuals, small businesses, and enterprises with their customers. Our goal is to enable the world to get started online within only 5 minutes.

ticketbro’s cloud-based, mobile-first booking and ticketing platform offers nearly endless freedom for digitally driven entrepreneurs. We recently launched the ticketbro app and are continuously improving our app-based booking system.

For our customer success team, we’re seeking a Junior Solution Engineer to accelerate sales cycles and serve as a product and sales expert. You will act as a vital link between the Go-To-Market and the Product / Engineering teams, collaborating closely with Sales, Customer Success, and Partnerships to shape how our providers use the product and how it evolves to meet their needs.

Apply today and join us on this journey!

Your responsibilities include:

• Providing close support to existing clients, assisting with day-to-day product inquiries.
• Supporting the sales team in executing custom projects and managing incoming requests from providers and customers.
• Building delightful user experiences and features from end to end.
• Bringing innovative ideas to shape the future of our product.
• Collaborating effectively, empowering team members, and fostering continuous improvement.
• Partnering with sales to understand client challenges, requirements, and objectives.
• Presenting demos and creating reusable assets (videos, talk tracks, best practices) to enhance efficiency and customer experience, known as the ticketbro academy.
• Leading Proof Of Concepts to validate technical requirements for customers.
• Solving technical problems independently through coding and development of features or bug fixes.

Qualifications

• At least 1 year of experience in a technical or customer-facing role; experience in pre-sales solutions engineering or consulting is advantageous.
• Knowledge of React Native for iOS and Android.
• Minimum of 1 year experience with either React Native or React.js.
• At least 1 year experience with Node.js and AWS Lambda.
• Proficiency with GraphQL, AWS CDK, and TypeScript.
• Ability to explain technical concepts clearly to non-technical audiences.
• Passion for staying up-to-date with latest mobile, web, and cloud technologies.
• Good eye for product design and user experience.
• Code should be clean, structured, and well-tested; experience with TDD is a plus.
• Experience with payment gateways like Stripe is beneficial.
• Startup environment experience is a plus.
• Experience managing small development teams is advantageous.
• Excellent communication skills in German and English, with a flair for presentations and demos.
• Willingness to work on-site in Munich occasionally is a plus.
• Understanding of value selling.

We offer professionalism, flexibility, and innovative working methods. Our flat hierarchy and collaborative environment empower you to take responsibility and grow both professionally and personally.

• Work remotely or join us in Munich – relocation support available.
• 30 days of annual leave.
• Access to top-quality equipment and tools.
• Opportunity to work directly with executives and gain broad business insights.
• Shape the future of ticketbro and online booking technology.

If you’re interested in this unique opportunity to play a vital role in a startup, please send us your application with motivation and references.

Include your earliest start date and expected salary. We will respond promptly.

ticketbro is the next-generation mobile-first booking and ticketing platform for leisure parks and the service industry. Get started within 5 minutes.