Junior RMA Technician

DataOnline Corp.; Kaiserslautern; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading Industrial IoT solutions provider in Kaiserslautern seeks a Junior RMA Technician. Responsibilities include diagnosing and repairing RMA products, troubleshooting issues, and working with internal teams. The ideal candidate has a strong IT-Electronic qualification, fluency in German, and organizational skills. Join us and make a vital impact in the tech industry.

Qualifikationen

• IT-Electronic Qualification required.
• Fluency in German is mandatory.
• Fluency in English is preferable.

Aufgaben

• Evaluate and determine the root cause of failure for RMA products.
• Troubleshoot and test RMA units to component level.
• Record findings in Excel/Sheets and ERP system.

Kenntnisse

IT-Electronic Qualification

German fluency

English fluency

Team player

Tools

Excel

ERP Software

Jobbeschreibung

Grow with passion into a rewarding profession

Bring your unique talents and experience to the market leader in Industrial IoT (IIoT) solutions and grow your passion into a rewarding profession, making a measurable and mission-critical impact in a dynamic role and workplace where we support your success, when you join our Operations team as a Junior RMA Technician.

The Junior RMA Technician is responsible for performing product diagnosis, repairs and service to include diagnose problems, including problem identification, research of problem, isolation of issue, and completion of resolution.

What you'll do:

• Evaluate and determine the root cause of failure for RMA products
• Troubleshoot and test RMA units to component
• Record findings in Excel/Sheets and ERP as well as determine appropriate next steps for devices
• Escalate cases of units when a root cause can not be identified
• Able to find trends through data analysis
• Managing the RMA requests (inbound and outbound) and flow
• Work with internal and external teams to review updates to RMA process
• Work with customer support and other software teams as a technical resource for any customer issues and patch bugs as needed

What you'll need:

• IT-Electronic Qualification
  
• German fluency (required)
• English fluency (preferable)
• Willingness to work autonomously
• Highly organized, can juggle competing priorities and tasks
• Willing to learn and share your knowledge with others
• Team player!
  
  

Why Anova?

We are very proudly “one” Anova.

From family businesses to the largest LPG, Industrial Gasses, and Chemicals companies in the world, Anova monitors more than 1,000,000 assets across nearly 80 countries for over 2000 clients.

Our scale is global. Our service is local.

We partner directly with customers and take a holistic approach, integrating the best in IIoT technology and expertise, driving continuous improvement and innovation, and delivering tailored solutions that make our world more safe, efficient, and reliable.

If this sounds like a fit for you, apply to join Anova in connecting the industrial world — for better.

For more information about how Anova is transforming the Industrial IOT industry, visit usatAnova.com.