Junior RMA Technician

DataOnline Corp.; Kaiserslautern; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

An established industry player in Industrial IoT solutions is seeking a Junior RMA Technician to join their Operations team. In this dynamic role, you will be responsible for diagnosing, repairing, and servicing products, ensuring that you make a significant impact on the company's operations. You'll evaluate RMA products, troubleshoot issues, and collaborate with various teams to enhance processes. This position offers the chance to grow your skills in a supportive environment where your contributions are valued. If you're organized, a team player, and eager to learn, this is the perfect opportunity for you.

Qualifikationen

• Evaluate and determine root causes for RMA products.
• Troubleshoot and test RMA units to component level.

Aufgaben

• Manage RMA requests and flow effectively.
• Collaborate with teams to review RMA process updates.

Kenntnisse

Problem Diagnosis

Data Analysis

Technical Support

Team Collaboration

Organizational Skills

Ausbildung

IT-Electronic Qualification

Tools

Excel

ERP Systems

Jobbeschreibung

Grow with passion into a rewarding profession

Bring your unique talents and experience to the market leader in Industrial IoT (IIoT) solutions and grow your passion into a rewarding profession, making a measurable and mission-critical impact in a dynamic role and workplace where we support your success, when you join our Operations team as a Junior RMA Technician.

The Junior RMA Technician is responsible for performing product diagnosis, repairs, and service, including diagnosing problems, researching issues, isolating causes, and completing resolutions.

What you'll do:

1. Evaluate and determine the root cause of failure for RMA products
2. Troubleshoot and test RMA units to component level
3. Record findings in Excel/Sheets and ERP, and determine appropriate next steps for devices
4. Escalate cases when the root cause cannot be identified
5. Identify trends through data analysis
6. Manage RMA requests (inbound and outbound) and flow
7. Collaborate with internal and external teams to review RMA process updates
8. Work with customer support and software teams as a technical resource for customer issues and patch bugs as needed

What you'll need:

• IT-Electronic Qualification
• English fluency (preferred)
• Willingness to work autonomously
• Highly organized, capable of juggling competing priorities and tasks
• Willing to learn and share knowledge with others
• Team player

Why Anova?

We are very proudly “one” Anova.

From family businesses to the largest LPG, Industrial Gases, and Chemicals companies worldwide, Anova monitors over 1,000,000 assets across nearly 80 countries for more than 2,000 clients.

Our scale is global; our service is local.

We partner directly with customers, taking a holistic approach that integrates top IIoT technology and expertise, driving continuous improvement and innovation, and delivering tailored solutions to make our world safer, more efficient, and reliable.

If this sounds like a fit for you, apply to join Anova in connecting the industrial world — for better.

For more information about how Anova is transforming the Industrial IoT industry, visit us at Anova.com.