Junior Partner Connectivity Specialist (m / f / d)

HomeToGo; Berlin; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Join HomeToGo as a Partner Connectivity Specialist, where you will play a key role in managing API-related inquiries and ensuring a seamless experience for partners. This position, covering maternity leave, involves troubleshooting technical issues and leading automation initiatives within a supportive and diverse team.

Leistungen

Competitive compensation package

Visa sponsorship & relocation assistance

27 paid vacation days a year

Flexible work approach

Personal development workshops

Qualifikationen

• Experience in customer / B2B facing technical support roles.
• Ability to explain technical issues clearly.
• Fluency in English, other languages are a plus.

Aufgaben

• Handle API-related issues and minimize downtime for partners.
• Lead initiatives to automate and document resolution processes.
• Support technical onboarding of new API providers.

Kenntnisse

Customer Support

API Troubleshooting

Data Analysis

Communication

Tools

Postman

JSON

XML

Jobbeschreibung

At HomeToGo, we’re on a mission to make incredible accommodation easily accessible for everyone. Our team is united by a passion for travel, driven by innovation and impact, and guided by open-minded leaders at every level. Our commitment to recognizing and empowering exceptional talent is the foundation of our growth. We are actively hiring candidates from all around the world, including sponsoring visas for Germany. An amazing journey of opportunity with an international team lies ahead - join us!

Your future contribution

This position is a maternity cover with a limited contract of one year

As a Partner Connectivity Specialist, you independently handle the majority of API-related issues using tools like Postman, JSON / XML debugging, and internal logs. You are responsible for minimizing downtime for partners through quick and accurate troubleshooting as well as identifying recurring issues. You will also be the first person to investigate quality issues reported by Guest Relations and other internal teams. Within the team, you will lead initiatives to automate and document resolution processes.

How you’ll add value

• Act as the bridge between our internal technical teams and the external partner.
• Handle incoming partner and internal inquiries related to API and connectivity.
• Troubleshoot and resolve discrepancies, or escalate when needed.
• Support technical onboarding of new API providers or property managers.
• Contribute to internal knowledge bases or develop playbooks for onboarding / support.

You’ll be successful in this role if you

• Previous experience in customer / B2B facing technical support roles
• Possess excellent people and communication skills; you can clearly explain technical issues to both technical and non-technical audiences (e.g., partners, internal teams)
• Have an analytical and data-driven mindset, with the ability to identify and utilize relevant data points to deliver maximum value to HomeToGo and our partners
• Able to interpret and debug JSON / XML responses and use tools such as Postman
• Have a structured & systematic way to analyze product anomalies and their severity.
• Attention to detail is key
• Are fluent in English, any other language is a plus

Note : We operate a rolling recruitment approach - no deadlines, just opportunities. Should the volume of applications become too high, we might briefly remove this posting to provide our hiring team the space for thorough and unbiased review. The role will be made available again if we decide we’re still looking for the right fit.

What we offer

Your journey with HomeToGo is a two way street - we’ve got you covered! We offer a diverse variety of benefits to enable your career development and make HomeToGo a great place to work, including :

• The essentials : Competitive compensation package, visa sponsorship & relocation assistance
• full IT support & equipment, corporate benefits, modern offices, 27 paid vacation days a year (+ one additional day per year of employment until 32)
• Career growth : 360° feedback, open feedback culture, buddy and mentorship programs from an international team of passionate industry experts
• Personal development : German & Lithuanian language courses, internal and external workshops & trainings, company & team events, Wellhub, clubs & sports (e.g. volleyball, running), psychological support
• Startup spirit : Driven by our Leadership Principles : We are fast, nimble, and results-driven - embodying a startup mentality even as a global, public company. We encourage ownership and enable each other to succeed
• Flexible work approach : Office-led and remote friendly approach; employees are offered remote work flexibility for up to 50% of the year, including work from abroad benefits. Plus, access to a Travel Industry Card
• Climate action : Committed to being a pioneer in green travel : We partner with Plan A to take our environmental commitment to the next level by focusing on decarbonization, reduction targets and ESG reporting, and are a proud member of Leaders for Climate Action.
• And so much more...
• Certain conditions apply

About us

HomeToGo is the SaaS-enabled marketplace with the world's largest selection of vacation rentals, listing millions of offers from thousands of trusted partners, including Booking.com , Vrbo and TripAdvisor. From vacation homes, cabins, beach houses, apartments, condos, house boats, castles, farm stays and everything in between, HomeToGo combines price, destination, dates and amenities to find the perfect accommodation for any trip worldwide.

Founded in 2014, HomeToGo operates localized apps & websites in more than 30 countries across Europe, North America, South America, Australia and Asia-Pacific. HomeToGo also operates brands such as Agriturismo.it , AMIVAC, atraveo, Casamundo, CaseVacanza.it , e-domizil, EscapadaRural, Kurzurlaub, Kurz Mal Weg, Tripping.com and Wimdu.

HomeToGo is an Equal Opportunity Employer, committed to hiring and nurturing exceptional talent, representing various backgrounds, perspectives and skills. We are authentically candid and open-minded, fostering a safe environment for diverse opinions. Our hiring decisions are based on qualifications, merit and business needs. We do not discriminate against race, ethnic origin, gender, sexual orientation, religion, political, ideological or religious views, disability or age.

We are committed to creating and maintaining a workforce of equality and diversity at HomeToGo and to provide opportunities to everyone. We therefore welcome your application even if you aren't completely confident that your experiences fit the job description criteria. We would really love to get to know you!