Junior Microsoft Support Engineer DACH Region

M365Connect; Köln; Remote; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A technology support company is looking for a Junior Microsoft Support Engineer focused on providing first-level technical support for Microsoft solutions. This remote role includes troubleshooting and collaboration with senior engineers to enhance technical skills. Candidates should have a basic understanding of Microsoft products and a drive to pursue relevant certifications.

Leistungen

Structured mentorship

Certification sponsorship

Remote work flexibility

Qualifikationen

• Fundamental understanding of Microsoft Windows, Office 365, and Azure services.
• Basic troubleshooting skills and eagerness to learn.
• Excellent customer service and interpersonal communication.

Aufgaben

• Respond to technical support requests via ticketing systems and live communication channels.
• Troubleshoot hardware, software, and network issues related to Microsoft platforms.
• Escalate complex problems to appropriate teams and follow up on resolutions.
• Maintain documentation of support cases and standard operating procedures.
• Participate in training sessions and certification preparation.

Kenntnisse

Understanding of Microsoft Windows

Basic troubleshooting skills

Customer service

Interpersonal communication

Jobbeschreibung

Overview

Junior Microsoft Support Engineer DACH Region

Location: Remote

About M365Connect

M365Connect acts as a bridge for junior support professionals eager to grow with foundational Microsoft technology roles in dynamic business environments.

Job Description

Provide first-level support and troubleshooting for Microsoft desktop and cloud solutions. Collaborate with senior engineers in incident resolution, documenting issues and contributing to knowledge base improvement.

Engage in learning programs to build technical skills and prepare for career advancement in Microsoft technologies.

Responsibilities

• Respond to technical support requests via ticketing systems and live communication channels.
• Troubleshoot hardware, software, and network issues related to Microsoft platforms.
• Escalate complex problems to appropriate teams and follow up on resolutions.
• Maintain documentation of support cases and standard operating procedures.
• Participate in training sessions and certification preparation.
• Communicate effectively with internal IT teams and end-users.

Required Skills & Qualifications

• Fundamental understanding of Microsoft Windows, Office 365, and Azure services.
• Basic troubleshooting skills and eagerness to learn.
• Excellent customer service and interpersonal communication.
• Willingness to pursue Microsoft certifications such as AZ-900 or MS-900.

Benefits & Opportunities with M365Connect

• Structured mentorship and career development programs.
• Certification sponsorship and training opportunities.
• Remote work flexibility and supportive team culture.

Next Steps

Start your journey in Microsoft support with M365Connect. Apply now and accelerate your technology career.