Junior Manager Customer Service E-Commerce Europe

PUMA Gruppe; Herzogenaurach; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A global sports brand located in Herzogenaurach is seeking a customer service specialist. The role involves resolving customer issues, analyzing data to improve service quality, and ensuring effective communication. Candidates should demonstrate a customer-centric mindset, strong analytical thinking, and proficiency in MS Excel. A supportive team environment awaits individuals who are adaptable and self-motivated.

Qualifikationen

• Focus on delivering excellent customer experiences.
• Strong analytical skills with interest in e-Commerce.
• Fluent in English (spoken and written).

Aufgaben

• Resolve escalated customer issues with empathy and efficiency.
• Analyze data independently to extract insights.
• Implement quality improvements and manage tickets.
• Report on customer service performance regularly.

Kenntnisse

Customer-Centric Mindset

Communication

Analytical Thinking

Technical Skills

Collaboration

Work Ethic

Language Skills

Tools

MS Excel

MS Office

Jobbeschreibung

SPEED & SPIRIT are the qualities we seek in our candidates, guided by values that inspire us to BE DRIVEN in performance, BE VIBRANT in sporting legacy, BE TOGETHER in team spirit, and BE YOU to showcase individual talent and experience. Applying for a job at PUMA is simple: click APPLY ONLINE and follow the steps to upload your application.

At PUMA, every application is reviewed by real people committed to fairness, transparency, and equal opportunity—regardless of background, identity, or experience. We do not use automated systems or AI to make hiring decisions; all decisions are made by humans with judgment and accountability. AI may be used for organizational tasks like scheduling interviews but does not influence hiring decisions. We strive to create inclusive spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

Your Talent

• Customer-Centric Mindset: Focused on delivering excellent customer experiences
• Communication: Excellent written and verbal skills
• Analytical Thinking: Strong analytical skills with interest in e-Commerce
• Technical Skills: Advanced proficiency in MS Excel and MS Office
• Collaboration: Experience working with vendors and cross-functional teams
• Work Ethic: Independent, self-motivated, adaptable to change
• Language Skills: Fluent in English (spoken and written); additional languages are a plus but not mandatory

Your Mission

• Resolve escalated customer issues with empathy and efficiency
• Analyze data independently to extract insights
• Implement quality improvements, prioritize backlogs, and manage tickets
• Monitor third-party customer service performance against goals
• Report on customer service performance regularly
• Ensure consistent service communication across all touchpoints

PUMA is an equal opportunity employer, welcoming applicants regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. We do not tolerate harassment or discrimination of any kind.

With over 21,000 employees across 51 countries, the PUMA Group owns PUMA, Cobra Golf, and Stichd, headquartered in Herzogenaurach, Germany.

Our headquarters, located in Herzogenaurach, near Nuremberg, southern Germany, is home to over 1,000 colleagues dedicated to advancing sport and fashion. You might even cross paths with Usain Bolt or Antoine Griezmann walking our halls.