Junior Management Program Customer Service & Logistics (m / f / d)

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

Education

• Graduate Status (up to max. 1 year after graduation) & Students of last year (BA & MA)
• University courses preferred: Engineering, Maths, Logistics, Economics

Job Specific Requirements

• First working experience in logistics / customer service (FMCG industry preferred)
• Business fluent in English & German
• Mobility & high level of flexibility
• Profound analytical skills; proficient in MS Office
• Team player and strong leadership agility
• Understanding of supply chain processes and related strategies
• Take ownership and demonstrate a high sense of urgency
• Ability to successfully manage complex situations in a permanently changing environment

More about the Junior Management Program

Junior Management Program (JUMP) is our unique graduate scheme that aims to develop you into one of our leaders of tomorrow.

Over 3 years (permanent contract also beyond the program) your learning path will be sculpted by on-the-job industry experience with guidance from senior managers and mentors.

You’ll get to work across our logistics and customer functions in a series of 3 placements and gain depth and breadth of knowledge and skills, exposure to industry experts as well as a holistic understanding of our business – an amazing chance to grow every day.

Your first placement will be Demand Planning & Fulfillment as Junior Demand Planner & Fulfillment Analyst:

In the role as Junior Demand Planner & Fulfillment Analyst, you will get deep insights into two functional teams. One supports generating an Integrated Business Plan with an interface with many peers in the commercial segment, such as Marketing, Sales, and Finance. The purpose in this role is to build the best forecast for the next 24 months for defined product segments. The other view goes directly into the Supply direction. Getting the right product on time, in full, secures the best service level for our customers. Having these two views in one role will develop you to understand complex business processes, build a huge network, and be part of driving success for the company.

Your second placement will be in Logistic Operations as a Logistic Operations Junior Manager.

The Logistic Operations Junior Manager is part of Copacking Operations within the Logistic Operations team. The main purpose of the role is to manage and control 3rd party copack suppliers and also 3rd party warehouse suppliers for our seasonal business in terms of service, cost, productivity, health and safety, quality, food defense, sustainability, legal requirements, and policies compliance.

Moreover, this role provides the interface and connection between 3rd party suppliers and the business; the role also ensures the management and improvement of copack- / warehouse-related processes and WoWs.

This position is intended as a crucial step for further development towards a management position in Mondelez International.

Your third placement will be in the Customer Service department, where you will get the chance to broaden and enhance your skill set and gain a holistic approach to Logistics and Customer Service in the food industry:

As Customer Collaboration Junior Manager, you will be the key contact to our trade partners and ensure communication for all Supply Chain related topics. You will be involved in the execution of Customer orders due to customer requirements, especially promotions. You will work proactively on cost avoidance by using excellent customer contacts to convince our trade partners to accept goods within the trade life guarantee. You will steer and monitor customer performance against Logistic Trade Terms in alignment with Sales and work together with our customers on plans to improve order behavior and structure while increasing end-to-end effectiveness.

You will support the CS&L CSC manager on cross-functional projects, Customer Development, and many other projects (e.g., NPD, promos, delists, or product switches).

The exact placement depends on your personal preferences and/or the current business need.

As our JUMPee, you will have a real job, with real responsibility from day one, along with the training and development you need to be successful.

What Extra Ingredients You Will Bring

We look for all sorts of qualities and graduates: Drive, Creativity, Interpersonal Savvy, Fast learners, Team players. We like people who aren’t afraid to stand alone, who deal with ambiguity instead of ignoring it, and who know how to approach any problem, no matter how difficult.

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland.

Business Unit Summary

At Mondelez Europe, we are proud not only of the iconic brands we make but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka, and Alpen Gold chocolates, Oreo, belVita, LU, and Tuc biscuits get safely into our customers' hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelēz International is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular Customer Collaboration (CLD), Graduates Customer Service & Logistics, Early Careers