Junior IT ServiceDesk Specialist (with Italian) (m / f / d)

Kuehne+Nagel; Berlin; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Junior IT Specialist to join their dynamic IT Service Desk team. This role is pivotal in supporting colleagues across the EMEA region, ensuring smooth operations by addressing IT-related inquiries and resolving issues promptly. The ideal candidate will possess excellent communication skills, a knack for problem-solving, and a passion for technology. With opportunities for professional growth and a commitment to teamwork, this position offers a chance to thrive in a collaborative environment. If you're eager to contribute to innovative logistics solutions, this is the perfect opportunity for you.

Leistungen

Professional and personal development opportunities

Regular training and further education

Dynamic team environment

Long-term career perspectives

Qualifikationen

• Strong communication and interpersonal skills are essential for this role.
• Proven problem-solving skills to assess and resolve IT issues efficiently.

Aufgaben

• Serve as the first point of contact for all IT-related inquiries.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Maintain documentation of support requests and solutions.

Kenntnisse

Communication Skills

Problem-Solving

Analytical Abilities

Adaptability to IT Fundamentals

Task Prioritization

Continuous Learning

Team Collaboration

Fluency in Italian

Fluency in English

Jobbeschreibung

JOB DESCRIPTION If you're looking for a career change and are passionate about IT, this role is for you.

Your Role

In the IT Service Desk role, your primary responsibility is supporting our colleagues across the board. Your main goal is to assist users in getting their work done with little to no impact, meaning that you'll be working on IT-related issues that range from creating IDs to identifying major blockers in the functioning of technology. At our IT Service Desk, you will assist our international colleagues in the entire EMEA region. You will join our global team of 15+ nationalities in creating and handling incidents and service requests. Be part of our motivated team and join us at this exciting time - your knowledge and expertise are indispensable!

Your Responsibilities

1. Serve as the first point of contact for all IT-related inquiries, providing prompt and efficient support to end-users;
2. Diagnose, troubleshoot, and resolve a wide range of hardware, software, and network issues on time;
3. Maintain accurate documentation of support requests, solutions, and known issues for future reference and knowledge sharing;
4. Collaborate with team members and escalate complex problems to senior technicians or other IT professionals when necessary;
5. Continuously expand your technical knowledge and stay up-to-date with our new offers, procedures, emerging technologies, trends, and best practices.

Your Skills and Experiences

1. Great communication and interpersonal skills, with the ability to patiently listen, understand, and effectively communicate information to non-technical individuals;
2. Proven problem-solving and analytical abilities, with the capacity to assess and resolve issues efficiently;
3. An interest in technology and the ability to adapt quickly to IT fundamentals including operating systems, networking principles, and software applications;
4. Ability to prioritize tasks and meet deadlines in a fast-paced environment;
5. A knack for continuous learning and adaptability to keep up with the ever-evolving IT landscape;
6. Collaborative mindset, with the ability to work effectively within a team and contribute to a positive work environment;
7. Fluency in Italian and English is a must. Any additional languages are a plus.

Good Reasons to Join

At Kuehne + Nagel you are always part of a committed and dynamic team – because great things can only be achieved together. Join us on our journey with the vision of making our innovative logistics solutions even better and being part of a successful and innovative company that is one of the market leaders in the industry. We offer you real professional and personal perspectives in a future-proof workplace and support you with regular training and further education. Because our success stands and falls with the people who make it possible for us - that's why we do our best to take you on board in the long term!

Junior IT Specialist • Berlin, Berlin, Germany