Junior IT ServiceDesk Specialist (with Italian) (m/f/d)

TN Germany; Berlin; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen Junior IT ServiceDesk Specialist mit einer Leidenschaft für Technologie und exzellenten Kommunikationsfähigkeiten. In dieser Rolle unterstützen Sie internationale Kollegen in der EMEA-Region bei IT-Anfragen und Problemen. Sie werden Teil eines dynamischen Teams, das kontinuierlich an der Verbesserung der IT-Dienstleistungen arbeitet. Mit der Möglichkeit zur beruflichen und persönlichen Weiterentwicklung in einem zukunftssicheren Arbeitsumfeld ist dies eine großartige Gelegenheit für technologiebegeisterte Talente, die in einem internationalen Umfeld arbeiten möchten. Ihre Expertise wird geschätzt und trägt zur Verbesserung der Unternehmensabläufe bei.

Leistungen

Regelmäßige Schulungen

Persönliche Entwicklungsmöglichkeiten

Dynamisches Team

Langfristige Anstellung

Qualifikationen

• Ausgezeichnete Kommunikations- und zwischenmenschliche Fähigkeiten.
• Nachgewiesene Problemlösungs- und Analysefähigkeiten.

Aufgaben

• Erster Ansprechpartner für IT-Anfragen und Unterstützung der Endbenutzer.
• Diagnose und Lösung von Hardware-, Software- und Netzwerkproblemen.

Kenntnisse

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

IT-Kenntnisse

Teamarbeit

Fließend in Italienisch

Fließend in Englisch

Jobbeschreibung

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Junior IT ServiceDesk Specialist (with Italian) (m/f/d), Berlin

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Client:

Location:

Berlin, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

342739c1b310

Job Views:

5

Posted:

30.04.2025

Expiry Date:

14.06.2025

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Job Description:

JOB DESCRIPTION: If you're looking for a career change and are passionate about IT, this role is for you.

Your Role

In the IT Service Desk role, your primary responsibility is supporting our colleagues across the board. Your main goal is to assist users in getting their work done with minimal impact, working on IT-related issues ranging from creating IDs to identifying major blockers in technology functioning. You will assist our international colleagues across the entire EMEA region. Join our global team of 15+ nationalities to create and handle incidents and service requests. Be part of our motivated team during this exciting time—your knowledge and expertise are invaluable!

Your Responsibilities

• Serve as the first point of contact for all IT-related inquiries, providing prompt and efficient support to end-users;
• Diagnose, troubleshoot, and resolve a wide range of hardware, software, and network issues promptly;
• Maintain accurate documentation of support requests, solutions, and known issues for future reference and knowledge sharing;
• Collaborate with team members and escalate complex problems to senior technicians or other IT professionals when necessary;
• Continuously expand your technical knowledge and stay up-to-date with new offers, procedures, emerging technologies, trends, and best practices.

Your Skills and Experiences

• Excellent communication and interpersonal skills, with the ability to listen patiently, understand, and communicate effectively with non-technical individuals;
• Proven problem-solving and analytical skills, with the ability to assess and resolve issues efficiently;
• An interest in technology and the ability to quickly adapt to IT fundamentals, including operating systems, networking principles, and software applications;
• Ability to prioritize tasks and meet deadlines in a fast-paced environment;
• A passion for continuous learning and adaptability to keep pace with the evolving IT landscape;
• Collaborative mindset, with the ability to work effectively within a team and contribute positively to the work environment;
• Fluency in Italian and English is mandatory. Additional languages are a plus.

Good Reasons to Join

At Kuehne + Nagel, you will be part of a committed and dynamic team—because great achievements are achieved together. Join us on our journey to enhance our innovative logistics solutions and be part of a successful, forward-thinking company that is a market leader. We offer genuine professional and personal development opportunities in a future-proof workplace, supported by regular training and further education. Our success depends on the people who make it possible—so we strive to onboard you for the long term!