Junior Help Desk Specialist

SOS International LLC.; Kaiserslautern; Vor Ort; EUR 38.000 - 56.000; Vollzeit

Zusammenfassung

A global support services company is seeking a qualified Junior Help Desk Specialist for the US Army in Kaiserslautern, Germany. The role involves providing IT help desk support, managing incident resolution, and supporting VIP clients. Candidates must possess relevant IT certifications and a security clearance. This position may require travel to various locations and flexibility in working hours.

Qualifikationen

• Bachelor’s degree or AA with 2+ years of experience, or high school with 4 years of relevant experience.
• An active in scope Secret security clearance.
• DOD Cyber Work Force (DCWF) 411 Certs: Security+ Network+ or A+ or equivalent.
• Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint.

Aufgaben

• Provide Tier 1 and 2 enterprise IT help desk services.
• Deliver end user and common device support.
• Support ticket creation if the end user is unable to perform this function.

Jobbeschreibung

Overview

**Position contingent upon contract award**

SOSi is seeking a highly qualified Junior Help Desk Specialist to support US Army requirements in the Europe & Africa Area of Responsibility (AOR).

Essential Job Duties

• Provide Tier 1 and 2 enterprise IT help desk services including, but not limited to, incident management and problem resolution, in accordance with the Army IT Portfolio (AITP).
• Deliver end user and common device support for enterprise IT help desk services that include coordinating with the Army Enterprise Service Desk (AESD).
• Support ticket creation if the end user is unable to perform this function.
• Ensure help desk services are prioritized for Very Important Persons (VIPs) and maintain a VIP Tracker.
• Provide telephonic support when VIPs are traveling.

Minimum Requirements

• Bachelor’s degree or AA with 2+ years of experience, or high school with 4 years of relevant experience.
• An active in scope Secret security clearance.
• DOD Cyber Work Force (DCWF) 411 Certs: Security+ Network+ or A+ or equivalent.
• Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks.
• Ability to effectively communicate with internal and external stakeholders.
• Ability to follow processes, procedures, and direction to support client needs.

Work Environment

• Normal office conditions with potential to perform duties in deployed locations.
• Core hours of operation are Monday through Friday, 0600 – 1700
• May be requested to work evenings and weekends to meet program and contract needs.
• It is anticipated that contractor personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations based on USAREUR-AF and Mission Partner requirements.

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.