(Junior) Experience Management Functional Consultant*

sovanta AG; Hamburg; Hybrid; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading technology consultancy in Hamburg is looking for a candidate responsible for customer requirement gathering and CRM system integration. Ideal applicants will have a university degree in a relevant field, knowledge in web development, and fluency in both German and English. Join our team to thrive in a flexible, supportive environment with opportunities for professional growth.

Leistungen

Flexible work locations

Structured onboarding and mentoring

Professional development opportunities

Qualifikationen

• High level of customer orientation and good communication skills.
• Knowledge of CRM/HRIS systems is ideal.
• Fluent in German and English.

Aufgaben

• Gather customer requirements through workshops.
• Implement integrations between Qualtrics and CRM/HRIS systems.
• Troubleshoot implementations with product and engineering teams.

Kenntnisse

Customer orientation

Communication skills

Web development (HTML, CSS, JavaScript)

Ausbildung

University degree in computer science, social science, or business informatics

Tools

SalesForce

SAP SuccessFactors

SAP Sales and Service Cloud

Jobbeschreibung

Our offer

• Learn about best practices in the areas of Employee Experience (EX), Customer Experience (CX) and Employee Technology Experience (ETX)
• You will gain detailed insights into the Qualtrics platform and its connection to the SAP product portfolio
• Through various XM platform trainings we will help you to become a Qualtrics expert*
• You will work closely with customers across a variety of industries, learn about and help solve challenges faced by the world’s leading companies
• Pure flexibility: Our remote work policy allows you to work in the office anywhere in Germany, from home, in the Black Forest or on the German North Sea, whatever suits you best
• Thanks to our structured onboarding you will quickly find your way around
• At the welcome lunch you will get to know many other sovantees directly
• A mentor* will be at your side from day one and will support you with all technical and organizational questions
• We work independently, in an agile way and in interdisciplinary teams
• Professional development: Master new challenges as part of a team, work with the latest technologies and receive individual training – start with us and we will help advance your career
• We offer you what your tech heart desires – choose your hardware according to your wishes
• The XM team thrives on having regular opportunities to exchange knowledge, best practices, and insights.
• Become part of the sovanta family – our great team can’t wait to welcome you soon!

Your tasks at sovanta

• You are responsible for gathering customer requirements (e.g. as part of on-site/remote workshops) and are involved in creating offers
• The implementation of integrations between Qualtrics and other CRM/HRIS systems (e.g. SalesForce, SAP SuccessFactors, SAP Sales and Service Cloud)
• You develop customized closed-loop actions to drive organizational change
• This includes consulting and clear communication on solutions and best practices with customers via online meetings and e-mail
• You will work with the product and engineering teams to troubleshoot implementations
• You are the main contact person* for customers during conception and implementation
• You work on the further development of our XM portfolio including our custom solutions on the Qualtrics XM platform

What we are looking for

• You have a university degree in computer science, social science (e.g. psychology), business informatics or a comparable degree programme
• You have knowledge of web development (HTML, CSS, JavaScript)
• You have a high level of customer orientation, a confident manner, good communication skills and enjoy providing advice
• Ideally, you have knowledge of CRM/HRIS systems (e.g. SalesForce, SAP Sales and Service Cloud, SAP SucessFactors)
• Experience in survey methodology is an advantage, but not a must
• You are ready to become an expert* on the Qualtrics XM platform and related solutions
• You have a strong desire to gain in-depth product knowledge and familiarize yourself with new technologies
• You enjoy working both independently and as part of a team
• You are highly organized
• Fluent German and English top off your profile

How to apply for a job at sovanta

Please send us your resume, your university degree certificate including transcript of records and, if available, job reference(s) so that we have your complete application documents at a glance.

Please note: *We focus on talent, not gender